HiringCafe
🔄 Staff Augmentation

Intetics Inc. is a software development outsourcing and staff augmentation firm hiring for third-party client projects.

This company was flagged and excluded from default search results. Proceed with caution.

Save Job
Posted 7mo ago

1007 | Technical Support Engineer

@ Intetics
View All Jobs
United Kingdom
RemoteFull Time
Responsibilities:help customers, troubleshoot issues, manage incidents
Requirements Summary:2+ years in a customer-facing technical role; BS in CS/Engineering or equivalent; API, cloud tech, AI concepts; strong communication; fast-paced environment experience.
Technical Tools Mentioned:Postman, HAR files, REST, GraphQL, gRPC, AWS, Azure, GCP, SAML, OAuth, JavaScript, CSS
Save
Mark Applied
Hide Job
Report & Hide
Job Description

Intetics Inc., a global technology company providing custom software application development, distributed professional teams, software product quality assessment, and «all-things-digital» solutions, is looking for a Technical Support Engineer to join our dynamic team.

Working hours:

 9:00 - 18:00 in UK time zone

OR

9:00 - 18:00 in US EAST time zone

What You Will Do

  • Help customers by answering their toughest technical questions
  • Provide technical support to customers using email, chat, and Zoom
  • Handle multiple concurrent issues with varying severity, making sure that they are responded to within the established SLAs
  • Focus on accelerating investigations and minimizing support ticket resolution times via live Zoom calls
  • Troubleshoot logs to identify errors/exceptions and their root cause
  • Act as Incident Commander during service incidents and maintain updates on the Status page
  • Keep updated on the latest features on the platform
  • Collaborate internally and improve team processes that can lead to greater efficiency and a better customer experience
  • Create support knowledge base articles, enablement resources, or automation workflows for commonly faced issues
  • Communicate customer needs and provide product feedback to product management and engineering
  • Participate in internal projects and initiatives