Job Summary
Monitor alerts from ScienceLogic monitoring systems. Good Knowledge on ScienceLogic support environment like discovering devices, Dynamic applications, and scheduling maintenance window. Good knowledge on creating dashboards in SL1 and coordinating with SL1 support on new dashboard creation. Good knowledge on monitoring protocols like SNMP, WMI and SL1 agent. Knowledge on upgrading SL1. Raise incident tickets for all incidents resolvable by you as well as those reassigned to an SDC or 3rd-level support. Handling global incidents via the Global Incident Management Process. Route non-global incidents to the appropriate support group or SDC Incident Management team. Engage with 3rd-party suppliers, such as telecommunications vendors and computer hardware suppliers, as needed during incident management process. Ensure that the incident communications plan is followed to keep all interested parties apprised of incident status and resolution.
Key Responsibilities
Monitor alerts from ScienceLogic monitoring systems. Good Knowledge on ScienceLogic support environment like discovering devices, Dynamic applications, and scheduling maintenance window. Good knowledge on creating dashboards in SL1 and coordinating with SL1 support on new dashboard creation. Good knowledge on monitoring protocols like SNMP, WMI and SL1 agent. Knowledge on upgrading SL1. Raise incident tickets for all incidents resolvable by you as well as those reassigned to an SDC or 3rd-level support. Handling global incidents via the Global Incident Management Process. Route non-global incidents to the appropriate support group or SDC Incident Management team. Engage with 3rd-party suppliers, such as telecommunications vendors and computer hardware suppliers, as needed during incident management process. Ensure that the incident communications plan is followed to keep all interested parties apprised of incident status and resolution.
Skill Requirements
Monitor alerts from ScienceLogic monitoring systems. Good Knowledge on ScienceLogic support environment like discovering devices, Dynamic applications, and scheduling maintenance window. Good knowledge on creating dashboards in SL1 and coordinating with SL1 support on new dashboard creation. Good knowledge on monitoring protocols like SNMP, WMI and SL1 agent. Knowledge on upgrading SL1. Raise incident tickets for all incidents resolvable by you as well as those reassigned to an SDC or 3rd-level support. Handling global incidents via the Global Incident Management Process. Route non-global incidents to the appropriate support group or SDC Incident Management team. Engage with 3rd-party suppliers, such as telecommunications vendors and computer hardware suppliers, as needed during incident management process. Ensure that the incident communications plan is followed to keep all interested parties apprised of incident status and resolution.
Other Requirements
SL1 Mointoring & Support
