Admissions Credentials Coordinator (Student Services Coordinator)

ENROLLMENT MANAGEMENT (IN-ENRL-IUINA)

Optimizing our enrollment mix is crucial to the long-term viability of Indiana University (IU) Indianapolis. There are several factors that influence a student's college choice, persistence, graduation, and success. The Division of Enrollment Management is comprised of over 100 full-time staff in the Office of Undergraduate Admissions, Office of Financial Aid and Scholarships, Office of the Registrar, Office for Veterans and Military personnel, P12, as well as other areas supporting student enrollment. The Division also oversees and provides insight for its enrollment operations for the Fort Wayne and Columbus campuses.

The Division is looking for individuals who value and embrace innovation, change and entrepreneurial mindsets and approaches in advancing the mission of IU Indianapolis. For information about the department, please visit: Division of Enrollment Management at IU Indianapolis. 

The Admission Credentials Coordinator plays a critical role in advancing recruitment and enrollment strategies at IU Indianapolis while supporting the needs of students entering the university through the admission enrollment process. This role will carry responsibility and administrative duties related to the initial assessment and review of applications for admission into Indiana University Indianapolis and its academic schools along the maintenance of academic records. This role will also play a key role in data integrity through quality control audit reports.

Department-Specific Responsibilities

• Reviews prospective student application materials using established admissions criteria; evaluates academic history, prior institutions attended, and eligibility for degree completion and scholarship consideration.
• Accurately enters, reviews, and maintains student data within institutional databases; utilizes route sheets, audit reports, and enrollment management systems to support admissions and student record processes.
• Completes route sheets with an overview of candidate's background; checks student's eligibility for degree; profiles institutions candidate has attended.
• Calculates grade point averages, determines basic scholarship eligibility, and assesses admission readiness using defined rules, policies, and formulas.
• Applies standard problem-solving approaches to student record issues and escalates non-routine or unresolved concerns in accordance with established guidelines.
• Assists with process documentation, answers routine questions, and provides basic guidance related to admissions and student data procedures as needed.
• Manages assigned application reviews, data processing tasks, and documentation activities to meet enrollment management timelines under supervisory direction.
• Performs other duties as assigned in support of Enrollment Management goals.

General Responsibilities

• Assists with administrative needs related to the daily operations, planning, and implementation of various or multiple student services initiatives. Performs duties such as attending a front desk, answering phones and email, and delivering messages and mail.
• Serves as a liaison to campus partners for cross-departmental student services initiatives, providing information, securing space reservations, scheduling planning meetings, and providing necessary documentation.
• Provides assistance to student participants, stakeholders, faculty, and/or staff; acts as a resource by analyzing information, providing documentation, and preparing reports. Accurately maintains student records and databases.
• Provides directions, support, and information to student organization representatives and other visitors to the department.
• Assists with daily scheduling, training, and gathering of student feedback. May prepare and disseminate handouts, presentations, or other materials.
• Assists with ordering or creation of promotional materials for student organizations or departmental needs.
• Takes on tasks of increasing complexity, such as performing benchmarking research of student services initiatives at other higher education institutions or designing routine surveys to gauge student satisfaction and program effectiveness.
• May provide guidance to other Student Services Coordinators.

Combinations of related education and experience may be considered. Education beyond the minimum required may be substituted for work experience. Work experience beyond the minimum required may be substituted for education. 

EDUCATION 

Required 

• High school diploma or equivalent (such as HSED or GED).

WORK EXPERIENCE 

Required 

• 4 years of an in office environment, higher education, or a related field.

Preferred 

• 1 year in admissions, enrollment management, higher education student affairs, business or related field.
• Experience working in higher education, enrollment management, admissions, or student success analytics.
• Experience working with complex data and/or records services in a team environment.
• Experience working independently while collaborating closely with leadership and cross-functional partners.

SKILLS 

Required 

• Proficient communication skills.
• Maintains a high degree of professionalism.
• Demonstrates time management and priority setting skills.
• Demonstrates a high commitment to quality.
• Possesses flexibility to work in a fast paced, dynamic environment.
• Highly thorough and dependable.
• Possesses a high degree of initiative.
• Ability to build strong customer relationships.
• Maintains a high degree of professionalism.
• Demonstrates ability to maintain confidential information.
• Effective interpersonal skills.
• Demonstrates customer service skills.

Preferred 

• Experience using CRM systems, particularly Slate.
• Experience with PeopleSoft, Stellic or other higher education systems.

This role requires the ability to effectively communicate and to operate a computer and other standard office productivity equipment. The position involves sedentary work as well as periods of time moving around an office environment and the campus. The person in this role must be able to perform the essential functions with or without an accommodation.

This is a fully remote position. However, this is subject to change in the future based on university policy and business needs.  

$43,000.00 - 45,000.00 annually 

For full-time staff employees, Indiana University offers a wide array of benefits including:

• Comprehensive medical and dental insurance
• Health savings account with generous IU contributions
• Healthcare and dependent care flexible spending accounts
• Basic group life insurance paid by IU
• Voluntary supplemental life, long-term disability, critical illness, and supplemental accidental death & dismemberment insurance
• Base retirement plan with generous IU contributions, subject to vesting
• Voluntary supplemental retirement plan options
• Tuition subsidy for employees and family members taking IU courses
• 10 paid holidays plus a paid winter break each year
• Generous paid time off plans
• Paid leave for new parents and IU-sponsored volunteer events
• Employee assistance program (EAP)

Learn more about our benefits by reviewing the IU Benefit Programs Brochure.

Career Level: Mastery

FLSA: Nonexempt

Job Function: Student Services

Job Family: Student Services Generalist

This posting is scheduled to close at 11:59 pm EST on the advertised Close Date. This posting may be closed at any time at the discretion of the University, but will remain open for a minimum of 5 business days. To guarantee full consideration, please submit your application within 5 business days of the Posted Date.

If you wish to include a cover letter, you may include it with your resume when uploading attachments.

Indiana University is an equal opportunity employer and provider of ADA services and prohibits discrimination in hiring. See Indiana University Notice of Non-Discrimination here which includes contact information.

The Annual Security and Fire Safety Report, containing policy statements, crime and fire statistics for all Indiana University campuses, is available online. You may also request a physical copy by emailing IU Public Safety at [email protected] or by visiting IUPD.

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Telephone: 812-856-1234