Job Details
- Location: BANGALORE
- Experience: 8 - 12 Years
- Job Type: Hybrid
- Openings: 1
Role Description
| Service Relationship Manager | |||||
| INTERNAL USAGE: | |||||
| No. of Vacancies: | 1 | Reports to: | BOSH | ||
| Is a Team leader? | No | Team Size: | 0 | ||
| Grade: | |||||
| Business: | Affluent Banking | Department:� | Affluent Banking | Sub-Department: | NA |
| Location: | Per requirement | ||||
| About Affluent Banking | |||||
| � Affluent Business caters to a segment of customers who are High Net Worth Individuals with a range of customizable offerings in wealth management, personal banking and business & lending solutions. It gives a highly personalized services with an expertise driven approach of an investment house with the great stability and immaculate execution. Affluent Business offer a gamut of different product offerings tailor-made to its customers with seamless touch-point | |||||
| About the Role | |||||
The primary function of this role is to achieve the following: i. Overall Service quality objectives ii. Track customer Relationship management iii. Ensure that in branch customer experience is world class through seamless service delivery, minimal wait time & service desk & proactive customer engagement. iv. Cross Sell banking products to walk-ins and while calling. | |||||
| Key Responsibilities | |||||
Primary Responsibilities i. Transaction processing as per defined process and guidelines. ii. Processing service request /instructions iii. Drive Quality initiatives on customer service. iv. Meet CSLM score of 90 % for Burgundy clients v. Ensure all legal, compliance, regulatory requirements are complied with. vi. Follows the engagement model prescribed by the bank for periodic interaction with the customers (eg:- self introduction calling, welcome calling, relationship calling) vii. Handling customer queries viii. Help drive service initiatives and cost control measures. ix. Attend all required/mandatory trainings. x. Ensure minimal Ops Errors. � Secondary Responsibilities I. Process Implementation, mentoring & training of new joinees. � Additional: Full adherence to compliance, legal and regulatory standards; satisfactory audit rating | |||||
| Qualifications | |||||
Optimal qualification for success on the job is: � Bachelors/ Masters Degree from a recognized Institute
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| Role Proficiencies: | |||||
� Strong client centric approach � Should be compliance and controls centered � Should be a good team player � Cross sell ability
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#ComeAsYouAre 'We are dil se open. Women, LGBTQIA+ and PwD candidates of all ages are encouraged to apply'
Skills
Refer to the Job Description
