NICE
Posted 2w ago

AI DevOps Engineer

NICE
Sandy, Utah, United States
OnsiteFull Time
Responsibilities
  • building workflows
  • designing APIs
  • troubleshooting systems
Requirements
  • Backend development (Typescript, C#, .NET
  • Python, Rust)
  • Cloud (AWS/Azure/GCP), CI/CD
  • Docker
  • Kubernetes
  • LLM/AI integrations
  • APIs and microservices experience
  • Strong problem-solving skills
Technical tools mentioned
TypscriptC#.NETPythonRUSTAWSAzureGCPCI/CDDockerKubernetesREST APIsmicroservicesLLMprompt engineeringGrafanaPrometheusReactJavaScript

Job description

At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you.

AI DevOps Engineer – Cloud AI Platforms

At NICE, we are not just building software—we are transforming how cloud operations are run using AI. We are building intelligent platforms that can understand system behavior, make decisions, and automate real-world operational workflows at scale. If you’re excited about applying AI beyond chatbots into real production systems, this is an opportunity to work on meaningful, high-impact problems.

 

What’s the role all about?

As an AI DevOps Engineer, you will be part of a team building AI-powered operational platforms that integrate across monitoring systems, CI/CD pipelines, ticketing tools, and cloud infrastructure. You will work on designing and implementing intelligent workflows, integrating AI models, and building scalable systems that automate complex operational tasks.

This is a highly hands-on role focused on building, integrating, and scaling AI-driven solutions in production environments.

 

 

How will you make an impact?

 Build and scale AI-driven workflows and automation systems
 Develop integrations with systems like monitoring platforms, ticketing tools, CI/CD pipelines, and cloud services
 Design and implement APIs, tools, and data pipelines that power AI-driven decision-making
 Work on LLM integrations, Model training, PII redaction solutions,promptengineering, and orchestration layers
 Translate real-world operational problems into automated, intelligent solutions
 Collaborate with Product, SRE, and Infrastructure teams to deliver end-to-end capabilities
 Improve system performance, reliability, and observability
 

 

Key Responsibilities

 Design and develop scalable backend systems for AI-powered platforms
 Build and maintain AI integrations, workflows, and automation pipelines
 Implement REST APIs, microservices, and event-driven architectures
 Work with both structured and unstructured data for AI use cases
 Contribute to CI/CD pipelines, testing, and deployment automation
 Troubleshoot and optimize production systems
 Collaborate with cross-functional teams to deliver high-quality solutions
 Contribute to reusable frameworks and engineering best practices
 

 

What we’re looking for

 Strong experience in backend development (Typscript, C#, .NET, Python, RUST or similar)
 Experience building scalable, distributed systems in cloud environments
 Familiarity with APIs, microservices, and event-driven systems
 Exposure to AI/ML concepts, LLMs, or AI SDKs (hands-on preferred)
 Experience with AWS / Azure / GCP
 Working knowledge of CI/CD, Docker, Kubernetes
 Strong problem-solving and analytical skills
 Ability to work in a fast-paced, evolving environment
 

 

Nice to have

 Experience with LLM frameworks or prompt engineering
 Knowledge of observability tools (Grafana, Prometheus, etc.)
 Experience building automation or internal platforms
 Frontend exposure (React, JavaScript)

About NiCE

NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions.

Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries.

NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.

 

About NICE

Provides AI-powered software for customer engagement and financial compliance.

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