HiringCafe
EXL
Posted 8mo ago

Application Engineer-Application Development-Applications Development Engineering

EXL
exlservice.comView all open roles
India
HybridFull Time
Responsibilities
  • migrate platforms
  • lead teams
  • design patterns
Requirements
  • Bachelor's degree required
  • Experience in conversational platforms and migration
  • Leadership and mentoring skills
Technical tools mentioned
Dialogflow CXGCPKhorosDFCXNLPBI ReportingD3 Data VisualizationDatabase Management and AdministrationExcel Data Analysis

Job description

  • Perform thorough manual testing and conversation flow optimization, verifying accuracy of intent detection, entity recognition, and backend integration for enhanced chatbot performance.
  • Drive best practices in conversation design, optimization, and NLP (Natural Language Processing) model tuning for improved response accuracy and user satisfaction.

Responsibilities

  • Contribute to and oversee the migration of conversational platforms (e.g., Khoros to DFCX) ensuring smooth transitions, system integrity, and feature parity.
  • Lead and mentor team members in Dialogflow CX design patterns, integration strategies, and GCP tool utilization.

Qualifications

Bachelor's Degree

About EXL

Provides data analytics and digital operations solutions to businesses.

Year founded
1999
Employees
60000
Industries
Information TechnologyData Analytics
Activities
Data analytics servicesArtificial intelligence implementationBusiness process outsourcingDigital transformation consultingCustomer service management
Organization type
Public
Subsidiaries
InductisSCIO Health AnalyticsClairvoyantBlue Slate SolutionsOutsource Partners International
Headquarters
US

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