About the Role
This is a Technical Dynamics Architect role within the Managed Services team, covering the entire MS Dynamics Stack D365 Finance and Operations, Business Central, and CE. The role centres on supporting, optimising, and evolving Microsoft Dynamics and the wider Microsoft stack for existing customers, as well as new clients transitioning into Managed Services.
Working closely with long-term client partners, Service Delivery Managers and global delivery teams, you will ensure live customer solutions remain stable, secure, scalable and aligned with Microsoft and Delaware best practice, while continuously identifying opportunities for improvement.
About delaware
We exist to help our clients reach their full potential, by applying our common sense, business experience and passion for technology.
Delaware is a global consultancy that partners with leading technology providers such as SAP and Microsoft to deliver advanced digital solutions. We develop, innovate and implement technology transformations guiding our clients towards an intelligent future.
Everyone at Delaware is a steward of the business. We are building for the future and for those that succeed us and we take responsibility for our relationship with the social and ecological environment.
What will you be doing?
You will be an integral part of our Managed Services Team, ensuring high quality support services are delivered
Key responsibilities include but are not exclusive to the technical aspect of the Microsoft ERP (F&O and Business Central and CE) solutions supported by Delaware Managed Services. The role will include supporting and helping to shape Managed Services architecture and governance, whilst assisting with day-to-day client support and maintenance, with tasks including the below:
- Build a deep understanding of all Customer technical environments
- Investigate and resolve Customer issues, including being an escalation for the team
- Transition new technologies into Managed Services, raising awareness and defining training needs. This includes technologies used externally by our customers and internally
- Be aware of Microsoft changes that may affect existing environments, and propose any updates
- Review technical change requests, prior to being agreed and sign off solutions, including code reviews
- Collaborate with and coach junior members of the team on architecture and development standards, configuration, and best practice
- Review the technical configuration of all environments for customers transitioning to Managed Services, from both Delaware projects and customers taken on from other partners. Identify risks and proposals to mitigate.
- Responsibility for the Customer environments, including responsibilities to define the release process, measure system performance, ensure ongoing maintenance is being completed and review options to continually monitor
- Participate in pre-sales activities
Is there a match?
- Experience supporting Dynamics and MS products such as FSCM, CE, BC etc
- Proven Technical Architect or Senior Technical Lead background, ideally in Managed Services
- Strong understanding of Dataverse, Power Platform and integration patterns
- Proficiency in C#/.NET and familiarity with scripting/web technologies
- Experience of latest technologies such as Agentic AI, Copilot Studio, AI assisted Development, Vibe coding along with the latest AI models
- Analytical thinker with a strong problem-solving mindset and a desire to tackle issues and challenges.
- Strong documentation skills, with the ability to produce clear technical and functional documentation.
- Working knowledge of Power Automate flows and model-driven or canvas app development.
- Enjoys collaborating with functional and technical colleagues, embraces feedback, and remains calm and organised when priorities change
- Prior experience coordinating Microsoft Dynamics BAU (business-as-usual) releases and service updates, including planning, communication, and post-release support
- Confident working with existing customers as a trusted technical advisor
- Proven hands-on experience with customer support/consulting
Desirable
- Experience in Application Managed Services (AMS)
- Microsoft certifications (Dynamics 365, Power Platform, Azure)
- Experience working in global or distributed delivery models
- Exposure to integrating third-party solutions within enterprise systems
- Preferred experience with Microsoft Dynamics Dual Write integration between F&O and CE, including data synchronisation and troubleshooting common sync issues
- Experience supporting M365
- Familiarity with formal change management processes, ideally aligned with ITIL best practices, including experience managing service transitions, approvals, and communications
- Supporting the sales team for new opportunities
Our Culture and Values
We attract and retain only the best people who share our values and thrive in our culture. We strive for the highest levels of excellence in all that we do – with our clients, our people, our business, our careers.
We do the right thing to satisfy our clients, combining quiet confidence and a human touch. We are open, positive, enthusiastic and energetic. At Delaware we value and invest in personal competence as much as technical competence and we all want to help each other succeed. We value diversity for the breadth of perspectives and skills it brings us and the better results it produces.
We enjoy each other’s company. We work hard together and we have fun together. We trust one another.
Underpinning our culture are our core values. They are a living part of our daily interactions, influencing what we do and how we do it. They guide how we work with our colleagues, customers, and partners.
Care - we take responsibility. Commitment - we commit, we deliver. Community - we are better together. Respect - inclusive and diverse. Entrepreneurship - we cherish creativity and drive
Let's meet!
Come have a chat with us and tell us all about your skills, talents and previous experience.
Are you keen to help us grow our Managed Service team? Make sure to connect with us if you have any questions whatsoever.
Click the Apply now button below and hopefully we’ll get to meet each other soon!
Right to work
Please note that it is a legal requirement that you have the right to work in the UK by the time you commence employment. We therefore ask those shortlisted for interview to provide evidence of their right to work in the UK during the recruitment process.
Delaware holds a sponsor licence but not all roles are suitable for sponsorship, especially as, in some cases, individuals are required to work on long term client contracts, and this is not permitted under the sponsorship regime. Also, in some case individuals may be required to work in Ireland or elsewhere in Europe at short notice. If you do not currently have the right to work in the UK we will still consider your application.
If your application is successful beyond the first interview stage we will consider whether sponsorship is a possibility or, where appropriate, whether there are any other immigration options available but unfortunately we cannot guarantee that sponsorship will always be possible
