Project Role : Application Support Engineer
Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.
Must have skills : O9 Solutions
Good to have skills : NA
Minimum 12 year(s) of experience is required
Educational Qualification : 15 years full time education
Summary:
As an Application Support Engineer, a typical day involves acting as a software detective by investigating and resolving issues across various components of essential business systems. This role requires a proactive approach to identifying problems, analyzing system behavior, and ensuring the smooth operation of critical applications. The position demands continuous interaction with different teams to understand system intricacies and deliver timely solutions that maintain business continuity and enhance system reliability.
Roles & Responsibilities:
- Expected to be an SME, collaborate and manage the team to perform.
- Responsible for team decisions.
- Engage with multiple teams and contribute on key decisions.
- Expected to provide solutions to problems that apply across multiple teams.
- Lead efforts to streamline support processes and improve response times.
- Mentor junior team members to develop their technical and problem-solving skills.
- Coordinate with stakeholders to prioritize and address system issues effectively.
Professional & Technical Skills:
- Must To Have Skills: Proficiency in O9 Solutions.
- Strong analytical and problem-solving abilities related to application support.
- Experience in troubleshooting complex software issues within integrated business systems.
- Ability to communicate technical information clearly to diverse teams.
- Familiarity with system monitoring and diagnostic tools to identify root causes.
- Capability to manage multiple tasks and prioritize issues in a fast-paced environment.
Additional Information:
- The candidate should have minimum 12 years of experience in O9 Solutions.
- This position is based at our Bengaluru office.
- A 15 years full time education is required.
15 years full time education
Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.
Must have skills : O9 Solutions
Good to have skills : NA
Minimum 12 year(s) of experience is required
Educational Qualification : 15 years full time education
Summary:
As an Application Support Engineer, a typical day involves acting as a software detective by investigating and resolving issues across various components of essential business systems. This role requires a proactive approach to identifying problems, analyzing system behavior, and ensuring the smooth operation of critical applications. The position demands continuous interaction with different teams to understand system intricacies and deliver timely solutions that maintain business continuity and enhance system reliability.
Roles & Responsibilities:
- Expected to be an SME, collaborate and manage the team to perform.
- Responsible for team decisions.
- Engage with multiple teams and contribute on key decisions.
- Expected to provide solutions to problems that apply across multiple teams.
- Lead efforts to streamline support processes and improve response times.
- Mentor junior team members to develop their technical and problem-solving skills.
- Coordinate with stakeholders to prioritize and address system issues effectively.
Professional & Technical Skills:
- Must To Have Skills: Proficiency in O9 Solutions.
- Strong analytical and problem-solving abilities related to application support.
- Experience in troubleshooting complex software issues within integrated business systems.
- Ability to communicate technical information clearly to diverse teams.
- Familiarity with system monitoring and diagnostic tools to identify root causes.
- Capability to manage multiple tasks and prioritize issues in a fast-paced environment.
Additional Information:
- The candidate should have minimum 12 years of experience in O9 Solutions.
- This position is based at our Bengaluru office.
- A 15 years full time education is required.
15 years full time education
About Accenture
Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.Visit us at www.accenture.com
Equal Employment Opportunity Statement
We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, military veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by applicable law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.
