Job Description
Project Role : Application Support EngineerProject Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.
Must have skills : SD-WAN Operations
Good to have skills : NA
Minimum 5 year(s) of experience is required
Educational Qualification : 15 years full time education
Summary:
As an Application Tech Support Practitioner, you will act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world-class systems running. You can accurately define a client issue and interpret and design a resolution based on deep product knowledge.
Roles & Responsibilities:
*Flexible to work in 24x7 rotational shifts, including weekend
*Excellent communication skills
*Expected to perform independently and become an SME.
*Required active participation/contribution in team discussions.
*Contribute in providing solutions to work-related problems.
*Provide timely and effective technical support to clients.
*Troubleshoot and resolve system or application issues.
*Document client issues and resolutions for future reference.
*Collaborate with cross-functional teams to enhance system performance.
*Stay updated on industry trends and best practices.
Professional & Technical Skills:
*Mandatory Basic Networking skills : Routing & Switching (CCNA, JNCIA equivalent)
*Must to Have Skills : Cisco Viptela, Cisco Meraki, Juniper *MIST, Prisma SDWAN, Fortinet SDWAN, CATO SDWAN, Versa SDWAN, Hpe Silverpeak
*Good to have Skills : BGP, OSPF, HSRP, VRRP, STP, SVI, VTP
*Good to have knowledge on Skills : Cloud Networking, Automation, Wireless, Firewalls
*Proficiency in SD-WAN Operations and implementation
*Strong understanding of network protocols and configurations.
*Experience in designing and deployment of SDWAN network.
*Experience in troubleshooting network connectivity issues.
*Knowledge of ITIL framework for service management.
*Hands-on Experience with network monitoring tools.
Additional Information:
* Strong communication and documentation skills.
* Ability to work under pressure and in 24x7 environments.
* Experience in global operations or managed service environments is a plus.
* Education:
* Bachelor s degree in Computer Science, Electronics, or equivalent field.
* Relevant professional certifications (Cisco, Juniper, Palo Alto, or Aruba) are preferred.
Qualification
15 years full time education
Additional Information
Equal Employment Opportunity Statement
All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.
Please read Accenture’s Recruiting and Hiring Statement for more information on how we process your data during the Recruiting and Hiring process.
About Accenture
We work with one shared purpose: to deliver on the promise of technology and human ingenuity. Every day, more than 775,000 of us help our stakeholders continuously reinvent. Together, we drive positive change and deliver value to our clients, partners, shareholders, communities, and each other.
We believe that delivering value requires innovation, and innovation thrives in an inclusive and diverse environment. We actively foster a workplace free from bias, where everyone feels a sense of belonging and is respected and empowered to do their best work.
At Accenture, we see well-being holistically, supporting our people’s physical, mental, and financial health. We also provide opportunities to keep skills relevant through certifications, learning, and diverse work experiences. We’re proud to be consistently recognized as one of the World’s Best Workplaces™.
Join Accenture to work at the heart of change. Visit us at www.accenture.com.
Important Notice
We have been alerted to the existence of fraudulent messages asking job seekers to set up payment to cover various costs associated with establishing employment at Accenture. No one is ever required to pay for employment at Accenture. If you are contacted by someone asking for payment, please do not respond, and contact us at [email protected] immediately.
