Accenture
Posted 3mo ago

Application Support Engineer

Accenture
Bengaluru, Karnataka, India
OnsiteFull Time
Responsibilities
  • investigating issues
  • resolving issues
  • designing processes
Requirements
  • Minimum 7.5 years experience
  • Mastery of E2Open Global Trade Management
  • Strong application architecture
  • Business process analysis/design
  • Problem-solving, and communication skills
  • 15 years full-time education
Technical tools mentioned
E2Open Global Trade Management

Job description

Project Role : Application Support Engineer
Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.
Must have skills : E2Open Global Trade Management
Good to have skills : NA
Minimum 7.5 year(s) of experience is required
Educational Qualification : 15 years full time education

Summary:
As an Application Support Engineer, a typical day involves acting as a software detective by investigating and resolving issues across various components of essential business systems. This role requires a proactive approach to identifying problems, analyzing system behavior, and ensuring smooth operation of critical applications. The position demands continuous interaction with different teams to maintain system stability and support business continuity through effective problem-solving and timely interventions.

Roles & Responsibilities:
- E2Open Global Trade Management technical SME, collaborate with global clients and manage the team to perform.
- Design and implement new business processes based on customer requirements.
- Analyze current processes and develop innovative solutions leveraging established methods and tools.
- Engage with stakeholders to gather insights and ensure alignment on key decisions.
- Facilitate discussions to drive collaboration and enhance overall performance.
- Contribute to the development of strategies that prepare the organization for change.

Professional & Technical Skills:
- Must Have Skills: Proficiency in E2Open Global Trade Management.
- Expertise in E2Open GTM software architecture principles and best practices.
- Experience in leading cross-functional teams through complex software development projects.
- Ability to analyze and resolve technical challenges impacting multiple teams.
- Familiarity with performance optimization and scalability considerations in software design.
- Excellent problem-solving skills with a strategic approach to technical decision-making.
- Excellent communication skills to effectively collaborate with diverse teams and stakeholders.
- Master proficiency in E2Open Global Trade Management.
- Master proficiency in Application Architecture Design.
- Expert proficiency in Business Process Analysis Tools.
- Expert proficiency in Business Process Design.
- Expert proficiency in Functional Designs.


Additional Information:
- The candidate should have minimum 10 years of experience in E2Open Global Trade Management.
- This position is based at our Bengaluru office.
- A 15 years full time education is required.

15 years full time education

About Accenture

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.

Visit us at www.accenture.com 

Equal Employment Opportunity Statement


We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, military veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by applicable law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.

About Accenture

Global professional services delivering 360° value.

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