● Performing analyses on software application functionality and suggesting improvements.
● Ensuring effective front-end and back-end functionality of applications.
● Advanced proficiency in determining the causes of application errors and repairing them.
● Establishing the root causes of application errors, and escalating serious concerns to the
Senior Engineer.
● Providing front-end support to clients and colleagues in other departments.
● Diagnose and troubleshoot technical issues, including account setup and network
configuration
● Talk clients through a series of actions, either via phone, email tickets, or chat, until
they’ve solved a technical issue
● Customer application administration; Deploy, configure, integrate, and test the
implemented solution based on Technical and Business requirements.
● React to High Severity issues and technical situations that require immediate attention.
● Work with multiple teams for successful resolution of issues and incidents.
● Open to flexible working conditions including after-hours scheduled application
maintenance and support
Requirements
●A Bachelor's Degree in Software Engineering, Computer Science, Information
Technology, Information Systems, Computer Engineering, or similar.
● Work with application developers to understand, document, and resolve software issues
● Proven work experience as a Technical Support Engineer, Web Application Support
Engineer, IT Help Desk Technician, or similar role
● Good understanding of computer systems, mobile devices, and other tech products
● Ability to manage code migration, document configuration changes, and monitor
performance.
