APPLICATION SUPPORT ENGINEER

We are looking for an Application Support Engineer to join our company.

You will provide support to applications and projects within IT Services environment and will ensure that maximum service level is provided to customers on a 24-hour basis.

• To support the production environment and solve business and IT incidents with innovative solutions to ensure that a maximum service level is provided to Customers;
  

• To prepare, set-up and maintain the different environments required, according to the project phases (development, testing) with the infrastructure provider;
  

• To implement, integrate and support third party software as well as internally developed applications within the IT Services;
  

• To analyze problems, resolve issues and perform monitoring, tuning and optimization of performance of in-house IT applications as well as third party software whilst ensuring maximum availability and service to customers;
  

• To ensure the integrity of the production environment and implement upgrades or new products that are critical for the daily operational business;
  

• To create and update all documents related to applications and their supporting systems.
  

Your hard skills

• Hands-on knowledge of enterprise server and desktop operating systems, applications and scripting languages such as :
  

• Red Hat Linux, AIX, Microsoft Windows; Oracle, Microsoft SQL Server
  

• Middleware applications, IIS, Apache Tomcat
  

• Unix scripting (ksh), Microsoft Powershell, Oracle PL SQL, VBscript, Ansible;
  

• Microsoft Visio, Jira and Confluence
  

• Monitoring and application performance monitoring tools 
  

• Proven experience in supporting critical IT applications environment is mandatory.
  

Your soft skills

• You are a real team player with strong interpersonal skills;
  

• You are willing to contribute and support a knowledge sharing culture;
  

• You have a positive attitude and are customer-oriented;
  

• You have communication skills in French and English;
  

• You are Agile and Devops enthusiastic;
  

• You have an innovative thinking and problem solving mindset;
  

• You have effective time management;
  

• You can conduct research into software development and delivery concepts, as well as technical application issues;
  

• You can demonstrate proficiency with applications troubleshooting principles, methodologies and incident resolution;
  

• You are willing to work on call-duties.