Position:
The Application Support Analyst is responsible to provide successful implementation and management of Tesla services (applications) in the production environments and Provide Level II support to ensure the service meets the quality, security and compliance standards, providing the documentation for the ongoing support and maintenance of the systems.
Responsibilities:
- Responsible for working in shifts to provide 24X7 Application Support across multiple Tesla applications.
- Responsible for applying operation break fixes and other proactive maintenance activities to keep the services up and running.
- Database Experience with advanced SQL Skills
- Responsible for evaluating the Issues reported by Tesla internal users and clients and providing ongoing solutions.
- Responsible for owning a specific production problem and provide active coordination between various groups including internal and external vendor support groups in resolving a specific problem.
- Determine configuration and operational requirements for development team.
- Participate and determine root cause for service failure and support escalation.
Requirements:
- Design and develop high quality, scalable and stable web applications and/or backend services using .NET with C#.
- Develop client-side applications that connect with web services.
- Develop back-end web services.
- Ensure highest standards met for security-best practices in all development using principles of Software design, algorithm development, data structures, code modularity and maintainability.
- Partner closely with security team for code analysis and design reviews using .NET Framework, .NET Core, package management, and dependency injection.
- Perform unit testing; process bug reports and release fixes; and participate in code reviews and Agile processes.
- Good verbal and written communication skills is preferred.
- Bachelor of Science Degree in Engineering or equivalent in Computer Science or the equivalent in experience and evidence of exceptional ability
