- Mission
At UBP, you will join the CLM (Client Lifecycle Management) team to operate, stabilize, and enhance Appway workflows (onboarding, KYC reviews, remediations). The role is primarily focused on Level 2/Level 3 support and run activities (80%), with a development/engineering component (20%) for fixes, minor enhancements, and industrialization.
The mission is to ensure the availability, performance, and compliance of Appway CLM solutions while delivering targeted improvements and securing multi-environment deployments.
Main responsibilities
Support & Run (80%)
- Provide L2/L3 application support: triage, diagnosis, incident/problem resolution, and coordination with the vendor/integrators.
- Monitor workflow health: SLAs, queues, jobs, logs; set up and maintain dashboards and alerts.
- Conduct root cause analyses (RCA) and define/implement preventive and corrective actions.
- Manage releases and package promotion (CAB, validations, smoke tests, rollback plans).
- Document operating procedures, runbooks, a Known Error Database, and user guides.
- Participate in on-call/extended hours as scheduled; ensure incident communications (IT/Business) and reporting.
- Optimize stability and performance: housekeeping, capacity management, tuning, error handling, and resilience.
- Ensure operational compliance (traceability, auditability, data protection, banking secrecy).
Development & Engineering (20%)
- Design and deliver fixes and minor enhancements on Appway (FNZ Studio): business rules, UI, connectors, mappings.
- Integrate/invoke REST/SOAP services, manage JSON/XML schemas and data transformation.
- Contribute to industrialization: CI/CD scripts/pipelines, packaging, recurring automations.
- Perform unit/integration testing, code reviews, and produce technical documentation (light HLD/LLD).
- Advise on CLM process design and Appway implementation best practices.
Governance & Collaboration
- Work closely with business and development teams.
- Participate in Agile ceremonies (backlog, planning, reviews, retrospectives) with a strong quality-of-service focus.
Train and support key users; contribute to adoption and continuous improvement.
Your Profile
Technical
- Proven mastery of Appway/FNZ Studio in support/run and packaging/deployment contexts.
- Application integration: REST/SOAP APIs, JSON/XML.
- Observability and SRE: logging, metrics, tracing, alerting; ability to read/interpret Appway logs.
- CI/CD and version control (Git, pipelines), multi-environment management.
Knowledge of banking ecosystems is a plus: core banking, screening (sanctions/PEP/adverse media), ECM/archiving, IAM/SSO.
Functional
- Solid banking background (private banking/wealth management preferred).
- Proven experience in CLM/KYC operations: onboarding, periodic reviews, remediations; FATCA/CRS is a plus.
- AML/KYC knowledge: risk scoring, due diligence, evidence, and auditability.
Ability to translate business incidents into technical hypotheses and action plans.
Soft Skills
- Service-oriented mindset, responsiveness, and clear communication with IT and Business.
- Rigor, autonomy, prioritization, and composure in incident situations.
- Analytical mindset, quality focus, and drive for continuous improvement.
Profile
- 5+ years with Appway/FNZ Studio, with a strong L2/L3 support component in a banking environment.
- Higher education degree in Computer Science or equivalent; Appway/FNZ certifications are a plus.
- Agile practice.
Languages: fluent English required; French is an asset.
- Others
- Swiss Residence mandatory
Core Competencies : Adherence to the company’s values: Dedication, Conviction, Agility and Responsibility - Compliance with regulations and internal directives