Key Responsibilities
Guest Experience
• Greet and assist guests on the arcade floor in a friendly, professional manner
• Answer guest questions about game instructions, token/card usage, and prizes
• Ensure guests of all ages feel welcomed, safe, and engaged at all times
• Proactively monitor the floor for guests in need of assistance
Game Support & Minor Maintenance
• Assist Game Technicians with minor game calls, including card reader resets, coin jams, and basic error clearing
• Report unresolved or complex game malfunctions to the Game Technician promptly
• Place and monitor "Out of Order" signage on non-functioning games when needed
• Perform basic troubleshooting using provided reference materials and technician guidance
Stocking & Inventory
• Stock and rotate crane machine prizes to ensure a full, visually appealing presentation
• Replenish coin and token dispensers throughout the arcade floor as needed
• Restock game card kiosks and report low inventory levels to management
• Conduct regular floor walks to check game and supply levels and report shortages
• Assist with prize redemption counter restocking as directed
Floor Cleanliness & Safety
• Keep the arcade area clean, organized, and free of hazards throughout the shift
• Wipe down game surfaces, handles, and screens regularly
• Ensure cords, cables, and game panels are in a safe, secured condition
• Report any safety concerns or damaged equipment to a manager immediately
Team Collaboration
• Work closely with Game Technicians, Redemption Staff, and Floor Supervisors
• Communicate game issues, supply needs, and guest concerns clearly and promptly
• Support team members across departments during busy periods as needed
• Participate in opening and closing duties as assigned
Requirements
Must-Haves
• Weekend availability is required — Saturday and/or Sunday shifts are mandatory for this role
• Ability to stand, walk, and remain on your feet for extended periods (up to 8 hours)
• Comfortable working in a loud, high-energy, fast-paced entertainment environment
• Strong communication and customer service skills
• Reliable, punctual, and team-oriented attitude
• Ability to lift up to 30 lbs (restocking crane prizes, coin containers, etc.)
Nice to Have
• Prior experience in entertainment, hospitality, or retail environments
• Basic mechanical aptitude or interest in learning how arcade games operate
• Experience working with cash, tokens, or point-of-sale systems
Schedule & Availability
Availability Type Details
Weekends REQUIRED — Saturday and/or Sunday availability is mandatory
Weekdays Flexible — afternoon and evening shifts available
Holidays Holiday availability preferred — major holidays are our busiest days
Why Work at Scene75?
• Fun, upbeat work environment — no two shifts are the same
• Flexible scheduling to accommodate school and other commitments
• Paid training provided — no prior arcade experience necessary
• Opportunities for growth into Game Technician and leadership roles
• Team member discounts and perks
• Be part of one of the largest indoor entertainment centers in the US
