The Assistant Manager will oversee staff, ensure that business operations run smoothly and handle escalated customer queries. In addition, Assistant Managers take over the duties and responsibilities of the General Manager in the event of their absence.
Role and Responsibilities
· Assists in managing the hiring and training of restaurant staff.
· Works with Manager in managing callouts to ensure proper coverage.
· Ensures customer satisfaction with all aspects of the restaurant and dining experience.
· Handles customer complaints, resolving issues in a diplomatic and courteous manner.
· Works with Manager to develop, train, and ensure a great place to work.
· Works with Manager to conduct performance evaluations that are timely and constructive.
· Works with Manager to handle discipline and termination of employees in accordance with restaurant policy.
· Review and manage communications in our Burgermaster Corporate communication tool.
· Periodically assists with end of day financial reconciliation.
· Oversee and conduct daily inspection of food preparation, ensuring compliance with health, safety, food handling, and hygiene standards.
· Periodically evaluate and submit requests to the maintenance team for restaurant equipment repairs and maintenance
· Performs other duties as assigned.
Required Knowledge, Skills, and Abilities
· Strong supervisory and leadership skills.
· Excellent interpersonal skills with a focus on customer service.
· Excellent time management skills.
· Excellent organizational skills and attention to detail.
· Familiarity with food handling, safety, and other restaurant guidelines.
· Proficient with Microsoft Office Suite or related software.
· Strong oral and written communication, Spanish language a plus.
Education and Experience
· High school diploma or equivalent preferred.
· Previous restaurant experience required; management or supervisory experience preferred.
· Successful completion of corporate training program required.
· Food handler’s permit required within 7 days of hire.
· ServeSafe certifications required within 1 year of hire to Supervisory role
Work Environment
· Ability to traverse all parts of the restaurant quickly.
· Prolonged periods sitting at a desk and working on a computer.
· Must be able to lift 50 pounds at times.
· Time divided between desk work, working in restaurant, and meetings.
· Must be comfortable working long hours, including nights and weekends.
Benefits-Based on eligibility
- Medical
- Dental
- Vision
- Life
- Vacation
- Sick Pay
- Paid meal while on shift
- 401(k)
- 401(k) employer match
$30-$35 per hour
