Responsibilities:
- Check account opening document, handle and override transactions as authorized. Rectify errors, mistakes and systematic control issues found in the operation process
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Perform checkers role to validate and authorize different kinds of transactions including but not limited to account opening, customer and account information maintenance, payment transactions (autopay, CHATS, transfer, etc.), etc.
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Help developing process workflow, system requirements, and perform user acceptance test
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Assist in regular updating of the regulations, rules and operation guidelines and manuals
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Prepare training and testing materials and assist in conducting trainings to both back office and front line staff
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Assist in supervise production lines and manage the operation efficiency, effectiveness and risks
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Report promptly to superiors for any irregularity and assist in collecting data and prepare reports
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Perform other duties as delegated and assigned by the management
Requirements:
- Higher Diploma or above in Business Administration, Information Technology, Operation Management, or related disciplines
- 2 years experience in Banking industry or Financial industry
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Substantial knowledge and exposure in branch banking operations is a must. Possess knowledge and experience in Account Operation, ATM operation, and IPO business processes would be an advantage
- Good knowledge on Personal Data Privacy Ordinance, Anti-Money Laundary Ordinance, and relevant Regulatory governance would be a definite advantage
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Mature, self-motivated, able to work independently & under pressure, and willing to accept challenges
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Good communication, interpersonal skills, and problem solving skills
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Possess good awareness of operation risk and sensitive to operation irregularity
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Good team player, positive attitude, and willing to work under high pressure and tight timeline
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Proficient in PC applications including MS Word, Excel, PowerPoint, and Chinese typewriting is a must
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Good command of both spoken and written English and Chinese, including Mandarin
