Job Summary:

• Assist team managers in ensuring good governance and managing risks across the department, ensuring compliance with Local, Regional, and Group policies.
• Communicate and implement claims guidelines, along with Local & Group policies, as well as regulatory requirements.
• Collaborate with claims team and other stakeholders on both IT and non-IT projects to deliver customer-focused business initiatives while ensuring policy-compliant claims operations.
• Support the preparation of business requirements specifications as per claims business needs.
• Assist in the execution of user testing for business system deployment within agreed timelines.

Job Description:

• Assist supervisors in managing and tracking user-driven IT projects from inception to system deployment for the business.
• Participate in product briefings or discussions as required.
• Prepare requirement specifications for IT developers and assist with reviews and User Acceptance Testing (UAT) when necessary.
• Provide training or briefings to the team on any system enhancements deployed to production and update process change documents.
• Maintain best practices, guidelines, and training materials for claims operational procedures.
• Support the Claims team in governance matters, monitoring policy adherence, identifying breaches, and assisting with mitigating actions.
• Conduct periodic gap assessments and risk evaluations related to policy requirements and assist in closing any identified gaps.
• Manage quality reviews and reporting for the Claims team, including presenting results and action plans.
• Handle inquiries related to Compliance, Risk Management, Group Audit, and external audits, and facilitate relevant reviews.
• Perform data extraction and qualitative reviews of claims trends, identifying potential areas of compliance vulnerability on a regular basis.
• Provide secretariat support for relevant claims governance meetings.

Job Specifications:

• Degree in any discipline.
• Insurance professional qualification is an added advantage.
• Minimum of 1 year of experience in relevant field.
• Fresh graduates may be considered.
• Basic knowledge in Takaful/Insurance.
• IT literate (Microsoft Office and Business Intelligence Tools).
• Good communication skills, both written and verbal.
• Strong interpersonal skills.
• Customer-focused with a sense of urgency.
• Results-driven and analytical.