HiringCafe
Sutherland
Posted 4y ago

Associate - CS Internet

Sutherland
sutherlandglobal.comView all open roles
Naga, None, Philippines
RemoteFull Time
Responsibilities
  • chat support
  • customer service
Requirements
  • High School diploma or GED
  • Excellent communication
  • Multitasking
  • Basic PC and MS Office
  • Prior customer service experience

Job description

Company Description:

Sutherland is seeking a reliable and detail-oriented person to join us as Customer Service Consultant (Chat). We are a group of driven and hard-working individuals. If you are looking to build a fulfilling career and are confident you have the skills and experience to help us succeed, we want to work with you!

Job Description:

Consultants in this role get to: Be the point of contact: Develop outstanding customer service skills. Sit in on multiple simultaneous live chat sessions to provide exceptional customer service. Answer inbound Calls. Provide basic troubleshooting on a variety of products and services.

Qualifications:

Our most successful candidates will have: - A High School diploma or GED - Excellent verbal and written communication skills; proficient reading skills - Multi-tasking skills, showcased through the use of several applications (experience working with CRM applications preferred) - Basic PC keyboarding skills; basic Microsoft Office (Outlook, Word, Excel) experience - Proven customer service skills

Additional Information:

All your information will be kept confidential according to EEO guidelines.

About Sutherland

Global business process outsourcing and digital transformation services provider.

Year founded
1986
Employees
40000
Industries
Business ServicesInformation Technology
Activities
Business process outsourcingCustomer experience managementDigital transformation servicesTechnical support servicesProcess automation consulting
Organization type
Private
Latest investment
Private Equity (2014)
Headquarters
US

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