As an Associate in the CLM Domestic BFSI | Manpower - Back office department, you will be an integral part of our team, ensuring smooth and efficient back-office operations. Your role will involve a range of tasks, from data management to client support, contributing to the overall success of our business.
Responsibilities
- Manage and maintain accurate client records and databases.
- Assist in the development and implementation of efficient back-office processes.
- Provide administrative support to the team, ensuring a smooth workflow.
- Handle client inquiries and provide timely responses and solutions.
- Collaborate with the front-office team to ensure a seamless client experience.
- Perform data analysis and reporting, identifying areas for improvement.
- Assist in the onboarding and training of new team members.
- Ensure compliance with regulatory requirements and internal policies.
- Maintain a high level of confidentiality and data security.
- Support the team in achieving departmental goals and targets.
Qualifications
- A bachelor's degree in business administration, finance, or a related field is preferred.
- 1-2 years of experience in a back-office or administrative role, preferably in the BFSI industry.
- Strong organizational and time management skills, with an ability to prioritize tasks.
- Excellent communication skills, both verbal and written, with a client-centric approach.
- Proficiency in MS Office suite, especially Excel, and a willingness to learn new software.
- Attention to detail and a proactive problem-solving attitude.
- Ability to work independently and as part of a team, fostering a collaborative environment.
- Flexibility to adapt to changing priorities and a dynamic work environment.
- A self-starter with a positive attitude and a passion for continuous improvement.
- Any additional certifications or training in BFSI operations will be an advantage.
