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Posted 2mo ago

Associate

@ Digitide Solutions
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Thane, Maharashtra, India
OnsiteFull Time
Responsibilities:handling inquiries, resolving issues, documenting interactions
Requirements Summary:High school diploma required; 1-2 years customer service or call center experience preferred. Strong verbal/written English, CRM proficiency, problem-solving, multitasking, and organizational skills.
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Job Description
As an Associate in our CLM Domestic BFSI team, you will play a vital role in ensuring our customers receive the best possible support and service. Your primary focus will be to handle customer inquiries, provide accurate information, and resolve issues promptly. This role is perfect for someone who thrives in a fast-paced environment and enjoys building strong customer relationships.

Responsibilities

  • Handle incoming customer inquiries and provide timely responses.
  • Resolve customer issues and complaints effectively, ensuring a high level of satisfaction.
  • Provide accurate information about our products and services, ensuring customers are well-informed.
  • Maintain a positive and professional attitude when interacting with customers.
  • Collaborate with cross-functional teams to ensure a seamless customer experience.
  • Document and track customer interactions, ensuring accurate record-keeping.
  • Identify and escalate complex issues to the appropriate team members.
  • Stay updated with product knowledge and industry trends to provide relevant information.
  • Actively contribute to process improvements and customer service best practices.
  • Ensure compliance with company policies and procedures at all times.

Qualifications

  • A high school diploma or equivalent is required.
  • 1-2 years of experience in a customer service or call center environment is preferred.
  • Excellent communication skills, both verbal and written, are essential.
  • Strong problem-solving abilities and a customer-centric approach.
  • Ability to work independently and manage multiple tasks simultaneously.
  • Proficiency in using computer systems and customer relationship management (CRM) tools.
  • A positive and enthusiastic attitude, with a focus on delivering exceptional customer service.
  • Willingness to learn and adapt to changing customer needs and industry trends.
  • Strong organizational skills and attention to detail.
  • Fluency in English is mandatory, and proficiency in additional languages is a plus.

Company

Digitide started with a simple vision: to transform business operations and drive growth for enterprises across the globe. 

For over 20 years, we’ve been at the forefront of this mission, creating lasting impact through AI-led digital solutions, smart business processes, and deep industry expertise.  Our journey began as a partner to businesses looking to enhance operational efficiency and customer experiences. By combining the power of AI, data intelligence, and business process services, we’ve been able to help our customers master the digital age and stay ahead of the curve.  

With a global presence across 40 locations in 5 countries and a team of 55,000 dedicated associates, we deliver transformative solutions that help businesses adapt, evolve, and thrive in a constantly changing world. We’re more than just a service provider we’re a committed partner driving meaningful impact every day.  We leverage global expertise and local insights to help customers navigate challenges and seize new opportunities. With a focus on innovation, collaboration, and results, we continue to pave the way for the future of business.