Our purpose – Opening up a world of opportunity – explains why we exist. Here at HSBC, we use our unique expertise, capabilities, breadth, and perspectives to open up new kinds of opportunity for our more than 40 million customers. We’re bringing together the people, ideas and capital that nurture progress and growth, helping to create a better world – for our customers, our people, our investors, our communities, and the planet we all share
The Associate role provides dedicated relationship management to a portfolio of customers with accountability for sales, service, risk and operational delivery. Relationship Managers may be located in fields of Business Banking, Commercial Banking, Global Banking, Private Banking or Product Sales.
This role will have internal and external stakeholders. Internal stakeholders may include Sales, Product Development, Risk & Compliance teams.
The remit may range from an area within a country or multiple countries.
The tasks for this role will include some or all of the following:
- Focus on growing the business sustainably, by identifying opportunities to expand a portfolio and broadening client relationships by leveraging HSBC's extensive network
- Drive revenue growth through understanding customer needs and by adopting a needs-based approach which engages clients and increases new business
- Effectively manage work and support resources to increase quality and time of client visits opportunities
- Collaborate with Group colleagues to deliver appropriate needs-based solutions for customers
- Build a strong understanding of the client's business and industry to promote insights, enrich client conversations and deliver fair outcomes
- Deepen understanding of the client through pro-active credit risk assessments and customer due diligence reviews
- Confidently manage financial crime risk throughout the client lifecycle by identifying, assessing, accepting, monitoring, escalating and mitigating risk
- Ensure adherence to all applicable operational risk HSBC Standards and policies, reporting any breaches in accordance with local procedures
- Keep abreast of developments, products and offerings from HSBC, competitors and market changes
- Ensure prompt escalation or sharing of relevant information relating to the client, so that members of the client coverage team can form and maintain a comprehensive understanding of the risks to HSBC by the client
- Relationship Management role holders will be required to acquire knowledge of a product area and in some geographies may need to hold specific certificates or need membership of a regulatory body.
To be successful in this role, you should meet the following criteria:
- Bachelor’s Degree in Finance, Accounting or related field
- Minimum 3 years of experience in managing Corporate & Institutional relationships with a focus on clients’ international needs
- Proven ability in identifying and meeting customer needs by matching a broad range of products and services
- Knowledge of Trade, Global Payments, Global Markets, Global Asset Management and Wealth & Personal Banking products and capabilities
- Excellent level of business acumen and commercial awareness, including economic, cultural, procedural and regulatory issues as well as the geopolitical landscape
- Strong credit assessment skills, particularly with regard to more complex and structured facilities, including syndicate participation
- Excellent interpersonal skills and ability to interact and build relationships with internal and external stakeholder
You’ll achieve more when you join HSBC.
www.hsbc.com/careers
HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.
