USAC’s target compensation range for a new hire into this position is $87,000 - $115,000 USD per year. Actual salary may vary depending on job-related factors based on knowledge, skills, and experience, as evaluated throughout the interview process. In addition, this position may be eligible for an annual performance bonus. USAC has a comprehensive benefits package that includes Medical, Dental, Vision, 401 (k), FSA, Life Insurance, Paid Time Off, Commuter Benefits and Wellness Programs.

Why Work Here?

Our mission to achieve universal service addresses America’s current critical needs to build out broadband capabilities for telehealth, online learning, and keeping families connected. Join us and help USAC accomplish our mission to bridge the digital divide. Through its administration of the $10 billion Universal Service Fund (USF) programs on behalf of the FCC, USAC works to promote the availability of quality services at just, reasonable and affordable rates and to increase access to advanced telecommunications services throughout the nation. Additional information on USF programs can be found at: https://www.usac.org/about/

 Benefits

USAC supports our employees well beyond their salary with a system of benefits that rivals the top organizations in the country. Simply put: if you are committed to improving the lives of others, we are committed to improving yours. USAC provides low-premium, top-of-the-line medical, dental, and vision insurance in addition to disability and life coverage. Generous 401k contribution, Federal and floating holidays, paid sick leave and vacation time that increases every year. Regular telework schedule and opportunities to take professional development courses and training.

A Multicultural Team

We have actively built an organization that doesn’t just celebrate our diversity; we depend on it. The challenges of achieving universal service require creative and unique perspectives. Our accepting and inclusive community will challenge you to grow and learn from others while always recognizing the value of your contribution.

USAC employees are passionate about our mission. Our work contributes to the success of all Americans. We’ve worked together to build a culture that is collaborative, ambitious, outcome-oriented, and feedback-focused

As USAC continues to support universal service impacting health care providers, educators, and consumers, it is critical now more than ever that we hire people equally passionate and committed to helping fulfill our mission. We are currently seeking an experienced, dynamic and collaborative professional to serve as an Associate Manager of Program Management on our Lifeline team. Reporting to the Manager of Program Management you will be:

 This is an outstanding career opportunity for an individual interested in a genuine professional challenge in support of a public-spirited mission.
 

Working in a creative and fast-paced environment, the Associate Manager of Program Management will either oversee and/or perform the below duties within a program or in support of enterprise and program support functions. Among others, your responsibilities will include the following:

• Troubleshoot and provide reporting on program participant issues and complaints.
• Create and maintain operational performance metrics and analyze results.
• Create, review and maintain functional processes and procedures.
• Develop, revise, and enhance processes and procedures related to program design, implementation, funding, and disbursement.
• Streamline and align processes and procedures.
• Ensure program quality to mitigate waste, fraud, and abuse.
• Crosstrain staff with other program teams.
• Work with IT to develop and enhance program technology.
• Establish relationships with internal and external stakeholders to deliver effective services and products.

About You

The successful candidate will excel at operating in a diverse and fluid environment and will be crucial for the success of the Lifeline Program.

• Bachelor’s degree and/or relevant technical training and certifications.
• Five (5) to Seven (7) years of directly related experience. 
• Must have Three (3) to Five (5) years in a fast-paced Operations environment.
• Zero (0) to Two (2) years of management or internal operational/technical leadership experience.
• The ability to work in high-pressure situations.
• Demonstrate strong interpersonal skills and have strong verbal and written communication skills. 
• Excellent analytical and proven problem-solving skills.
• The ability to develop talent and manage performance.
• The ability to identify and implement continuous process improvement.
• Proficient in the Microsoft Office suite (Word, Excel, Outlook, PowerPoint, Visio).

Supervisory Responsibilities:

Associate Manager tasks that include, but are not limited to: 

• Developing performance metrics
• Evaluating staff performance
• Providing guidance and oversight to staff
• Establishing task priority
• Managing staff projects 

USAC is committed to providing a safe and healthy workplace for all employees. All offers of employment with USAC are conditioned on completing and passing a background and reference check. USAC is an Equal Opportunity Employer. No agencies please.