Associate Systems Engineer – Microsoft Cloud

Key Responsibilities

Apply technical knowledge to proactively analyse customer Microsoft Cloud environments, identify areas for improvement (performance monitoring, capacity management, event and security monitoring) and make recommendations to enhance Cloud operations.
Contribute to develop and establish the Microsoft Services practices on Microsoft Cloud Services (across Azure, M365 and D365).
Work with peers, presales and sales to identify opportunities for Data # 3 to offer additional value to customers.
Assess and evaluate risk and understand the implications of new technologies.

General responsibilities are the typical day-to-day tasks for the role.

Demonstrate strong communication skills ensuring that verbal and written responses when dealing with customers and other team members are relevant, clear, complete and logical.
Liaise with peers performing incident analysis and problem resolution management, to support the delivery of services to meet required KPIs, defining and recommending solutions where no precedent solution is available.
Proven experience in the provision of technical services to clients.
Ability to apply technology to contribute to the overall goals of the organisation.
Integrity in dealing with personnel, customer and supplier issues.
Demonstrated work history of ethical business practice.
Demonstrated experience in dealing with customers at all organisational levels.

Industry Experience - 2 years’ experience in IT outsourcing environment with a focus on Microsoft technologies.
Familiar with Microsoft Premier Support escalations.
Microsoft Cloud Products support experiences desired – M365, Azure.
Good Customer Services Experiences.

Relevant tertiary education highly desirable (degree in IT discipline preferred).