Associate - Projects

Functional Lead

Qualification:

Masters Of Business Administration

Responsibility:

Sales Support:

• ▪ Understand specific client requirements and analyze them.

• ▪ Conduct detailed costing based on time and effort estimation if required.

• ▪ Provide inputs for client demos/presentations/collaterals (such as capability deck and case study), communication & pitch.

• ▪ Provide support to onsite employees during deal making process.

• ▪ Participate in geographic specific event / seminars if required.

• ▪ Provide input for creating response to RFPs/RFIs.

• ▪ Provide support during proposal development.

• ▪ Conduct research on industry specific solutions and new platforms required.

• ▪ Participate in seminars /conferences.

• ▪ Prepare collaterals, publications, technology papers etc for distribution under guidance from team lead.

• New Solution Development.

• ▪ Conduct market research to identify new solution area.

• ▪ Create business case for new solution.

• ▪ Share business case with Senior Consultant / Team Lead for inputs.

• ▪ Detail out new solutions as required map solution developed to client space.

• ▪ Provide support for project execution involving new solution if required.

• ▪ Followup to closure in order to implement change and escalate to supervisor if required.

• Knowledge Management.

• ▪ Update knowledge articles in the knowledge management repository.

• ▪ Create knowledge articles on the problem workaround solutions.

• ▪ Maintain knowledge management database.

• ▪ Prepare collaterals, publications, technology papers etc for distribution and submit to supervisor for review.

• Solution Engineering.

• ▪ Conduct gap analysis to analyze the asis and wouldbe state of the business.

• ▪ Provide guidance in creating solutions for the gaps.

• ▪ Confirm technical feasibility of solution.

• ▪ Design end to end solution for the client and plan for integration.

• ▪ Provide work around as needed where standard solution is not required.

• ▪ Map solution/ deliverables to service level agreement (SLA) for delivery.

• ▪ Understand context of different clients to suitably structure solution implementation.

• ▪ Detail out customization requirements/ configuration changes required.

• ▪ Obtain approval and validation on solution developed.

• Implementation and Testing.

• ▪ Configure the system based on the requirements.

• ▪ Carry out testing before handover to the users.

• ▪ Test development objects and give feedback to the technical team.

• ▪ Conduct pilot for solution developed.

• ▪ Review and obtain signoff deliverables.

• ▪ Manage deadlines for functional deliverables.

• ▪ Create data migration and cutover plan.

• ▪ Conduct workshops to get a buy in on recommendations.

• ▪ Guide users in uploading data into the system.

• ▪ Support analysis of data issues and route for resolution.

• ▪ Create test cases based on the knowledge of the domain/product.

• ▪ Conduct test workshops.

• ▪ Plan for and conduct system testing based on the scenarios using various testing tools as required.

• Project Support & Functional Change Management.

• ▪ Configure/change configuration based on the ticket.

• ▪ Carry out testing before handing over to the users, test development objects and give feedback to the technical team.

• ▪ Meet project SLAs, give ticket resolution feedback to the customer.

• ▪ Support creation of business case for an IT initiative.

• ▪ Provide inputs for calculation of the project TCO and KPIs such as ROI.

• ▪ Provide input towards determination of project risks and recommendations on product and platform.

• ▪ Understand stakeholders' pain points, business objectives and organization culture.

• ▪ Draft communication plan to be circulated to the various interest groups within the organization and get it reviewed from the supervisor.

• ▪ Based on requirement study and gap analysis, analyze process/framework anomalies and deficiencies and make recommendations.

• ▪ Redesign processes/framework based on recommendations.

• ▪ Keep track of timelines and deliverables with respect to the functional area.

• ▪ Communicate with client and project team when necessary.

• ▪ Contribute towards driving functional change management in engagements as needed convince/guide the customer to move from an existing solution to a new solution.

• ▪ Support organizational change management processes for respective work streams.

• Client Management/Relationship Management.

• ▪ Manage client relationships from start to execution.

• ▪ Follow through on commitments, achieve timely resolution of issues.

• ▪ Conduct initiatives to meet client expectations.

• ▪ Approach client proactively to better understand issues and needs.

• ▪ Work to expand professional network in the client organization.

• ▪ Share business value of services to win engagement.

• People Management.

• ▪ Create training courses and supporting artefacts on the training server such as demo, presentation.

• ▪ Configure the system for training.

• ▪ Assist in selection of representative employee groups for training.

• ▪ Plan the training calendar.

• ▪ Conduct training with the help of academy.

• ▪ Mentor consultants with respect to product and domain skills on projects ▪ Coordinate with the project/program manager in understanding how the employee can better contribute to the project, seek feedback and address concerns.

• ▪ Organize team initiatives on a periodic basis.

• ▪ Provide guidance to new members in the team.