AV Technician

SUMMARY OF ROLE:

Our Technicians focus on audio, video and lighting engineering and their role encompasses the set-up of equipment, facilitation of technical equipment for the event, and the strike of the equipment. There are also shop and equipment maintenance responsibilities.
The Tech 1 or Sr. Technician has mastery in one or multiple areas of Audio-Visuals and provides leadership, direction and mentoring to develop more junior technicians.

KEY RESPONSIBILITIES:

Event Pre-Production

- Advance planning with client to recommend appropriate AV and staging solutions on-site
- Liaise with internal team resources to develop solutions and technical configurations
- Loading Content onto media servers, computers
- Project/production management of all events
- Preparing, labeling and scanning equipment as required
- Load/unload gear and equipment

Event Execution

- Provide an outstanding customer experience when in liaison with client and/or venue staff
- Install, configure, troubleshoot, repair, and replace AV systems and equipment for both live events and conference rooms, for all sizes of events
- Operate and maintain all formats of AV equipment and provide expertise and guidance to the client
- Provide on-site guidance for crew as required
- Ensure all venue safety requirements and supplier protocols are adhered to
- Flexibility to accommodate and deliver last minute changes to meeting requirements
- Operate lift equipment and delivery trucks in accordance with company safety standards/policies
- Provide feedback to management with respect to client satisfaction
- Develop and document standards and operating procedures

Equipment

- Use research and field experience to provide input on technical equipment inventory acquisition plans
- Assist in maintaining, repairing and protecting all equipment
- Provide project support for new equipment systemization, maintenance and repairs

General

- Shows up in a professional way, in appearance, communication and execution
- Provide excellent customer-service and strive to exceed the expectations and needs of internal and external stakeholders, by maintaining positive relationships with clients through clear and consistent communication
- Develop and maintain good internal/external client relationships with vendors while ensuring confidentiality
- Remain current with industry technologies, products and trends
- Support special projects as required
- Direct, support and communicate with crew, and account managers to ensure consistent and clear needs and expectations
- Complete administrative requirements such as completion of ‘show sheets’ and entering hours for payroll
- Provide routine quality control oversight of the event


CORE COMPETENCIES:

- Role model of professional image and approach
- Technical aptitude
- Strong problem solving skills
- Positive attitude
- Commitment to exceptional customer service / exceeding client expectations
- Able to work independently and exercise autonomy in decision making
- Effective team player willing to assist other business areas as appropriate
- Strong organizational skills
- Professional communication skills and excellent organizational skills with the ability to manage multiple demands/projects simultaneously
- Creative and flexible, with the ability to interact with clients and coworkers, often under deadline pressures
- Be proactive and identify an potential issues during the pre-planning phase of the event with business areas and communicate issues (i.e. equipment failure or last minute revision)
- Discretion in protecting clients’ confidential information/event content

REQUIREMENTS:

- Audiovisual / technical production training and/or expertise
- Proficient with computer systems used in multimedia production, including web-casting
- Possess the following functional abilities: lift 50 pounds, walk, stand, and sit for lengthy periods of time
- Ability to be flexible in working hours and be available to work outside of regular business hours
- Ability to travel periodically as work dictates