Availability Engineering Software Engineer

Being good neighbors – helping people, investing in our communities, and making the world a better place – is who we are at State Farm. It is at the core of how we operate and the reason for our success. We're moving with urgency to become a Next Gen Good Neighbor, with technology that strengthens human connections and enhances the customer experience. As an employee, you'll spend less time navigating systems and more time applying judgment, empathy, and expertise in the moments that matter most.
HYBRID: Qualified candidates (in or near hub locations listed below) should plan to spend time working from home and some time working in the office as part of our hybrid work environment.
Hybrid work arrangement for Enterprise Technology is defined as residing with a 180-mile radius of the Hubs and Corporate.
HUB LOCATIONS: Dunwoody, GA; Richardson, TX; Tempe, AZ; or Bloomington, IL
SPONSORSHIP: Applicants are required to be eligible to lawfully work in the U.S. immediately; employer will not sponsor applicants for U.S. work authorization (e.g., H-1B visa) for this opportunity.

The Availability Engineering product suite has an opening for a Software Engineer on the Availability Assurance Technical Triage team. This team is responsible for proactively identifying potential availability issues, collaborating with support teams to diagnose and resolve problems, recommending recovery actions, and sharing knowledge with owning teams to improve the resiliency of their products.

In this role, you will contribute to both availability assurance activities and software development efforts, including the design and enhancement of applications such as the Proactive Discovery Tool (PDT). The position offers opportunities to work across a broad range of technologies, participate in incident triage and root cause analysis, and help drive resiliency improvements across State Farm's IT landscape.

Responsibilities
• Design, develop, test, deploy, and maintain backend, frontend, and full-stack features for PDT and other Availability Assurance applications.
• Design, implement, and support application modernization efforts, including migrating containerized workloads to cloud-native platforms such as ROSA/OpenShift.
• Support applications throughout their lifecycle, from requirements and implementation through monitoring and continuous improvement.
• Collaborate with engineers, product partners, and quality teams to deliver reliable, user-focused solutions.
• Write clean, maintainable code and participate in code reviews and testing practices.
• Improve the performance, scalability, reliability, and observability of existing services.
• Troubleshoot production issues and contribute to long-term resiliency improvements.
• Participate in technical triage efforts, including Availability Assurance Bridge activities.
• Investigate application outages and service disruptions, identify root causes, and recommend recovery actions.
• Partner with support and engineering teams to improve application and infrastructure resiliency.
• Contribute to architecture discussions, technical planning, and operational excellence initiatives.

Software Engineering
• Experience developing and supporting software applications using JavaScript for frontend and backend development.
• Understanding of software engineering fundamentals, including version control, CI/CD, testing practices, containers, and secure coding principles.
• Experience with SQL and/or NoSQL databases.
• Ability to learn and adapt solutions to align with enterprise architecture and technology standards related to modernization efforts.
Infrastructure & Operations
• Working knowledge of enterprise infrastructure platforms and security principles, including technologies such as ROSA, WAS, CaaS, AWS, Azure, Load Balancing, LDAP, and Proxy services.
• Experience using monitoring and diagnostic tools such as Splunk, Dynatrace, Elasticsearch, and Grafana.
• Strong troubleshooting and analytical skills with the ability to diagnose complex application and infrastructure issues.
Professional Skills
• Strong collaboration and communication skills.
• Self-motivated with the ability to identify issues and influence teams toward resilient solutions.
• Demonstrated curiosity and willingness to learn new technologies.
• Ability to balance software engineering responsibilities with operational and availability-focused work.
Desired Qualifications
• Experience with distributed systems, resiliency engineering, or site reliability practices.
• Familiarity with Agile methodologies and DevOps practices.
• Knowledge of Linux, containers, cloud-native technologies, and enterprise application platforms.
• Experience supporting production applications in a large-scale environment.
Job Level Expectations
• Develops, tests, debugs, documents, maintains, and supports applications and components while completing assignments with guidance and direction.
• Collaborates with business and technical partners to design and implement solutions that meet business needs.
• Continues developing knowledge of software engineering, cloud platforms, security, DevOps, and State Farm technology environments.
• Handles and resolves application and environment issues while building expertise in availability, resiliency, and operational excellence.

Because work-life balance is a priority at State Farm, compensation is based on our standard 38:45-hour work week!

• Potential starting salary range: $85,000 - $125,000
• Starting salary will be based on skills, background, and experience
• High end of the range limited to applicants with significant relevant experience
• Potential yearly incentive pay up to 15% of base salary

At State Farm, we offer more than just a paycheck. Check out our suite of benefits designed to give you the flexibility you need to take care of you and your family!

• Get Paid! On top of our competitive pay, you are eligible for an annual raise and bonus.
• Stay Well! Focus on you and your family’s health with our robust health and wellbeing programs. State Farm pays most of your healthcare premium, and we offer multiple healthcare plan options, including a high deductible plan. All medical plans provide 100% coverage for in-network preventative care, AND you and your family have access to vision, dental, telemedicine, 24/7 mental health professionals, and much more!
• Develop and Grow! Take advantage of educational benefits like industry leading training programs, top-notch tuition assistance programs, employee resource groups, and mentoring.
• Plan Ahead! Plan for those big moments in life with benefits like fertility/IVF/adoption assistance, college coaching, national discount programs, interactive monthly financial workshops, free financial coaching, and more. You can also start a savings account or consider financing through our State Farm Federal Credit Union!
• Take a Little “You” Time! You will have access to our generous time off policies designed so you can plan around holidays, family events, volunteering, or just to take a relaxing day off. With the opportunity to initially earn up to 20 days annually plus parental leave, paid holidays, celebration day, life leave (40 hours/year), bereavement leave, and community service/education support days, there will be plenty of time for you!
• Give Back! We offer several ways to give back through our Matching Gift Program, Good Neighbor Grant Program, and the Employee Assistance Fund.
• Finish Strong! Plan for retirement using free financial advisors and a 401(k) plan with company contributions of up to 7% of your salary.

Visit our State Farm Careers page for more information on our benefits, locations, and the hiring process of joining the State Farm team!