At Pluxee, we shape the world of employee benefits and engagement by bringing to life a personalized and sustainable employee experience, at work and beyond.

Permanent Regular

Job Description:

Pluxee is a leading global employee benefits and engagement partner, helping companies support and motivate their people through innovative digital solutions. With more than 45 years of expertise and a presence in 29 countries, we combine global experience with the agility of a fast-moving digital business to create meaningful value for employers, employees, and merchants every day.

About the role

Pluxee Bulgaria is looking for a Card Operations Specialist to join our IT team and support the reliability and smooth operation of our card and payment services.

In this role, you will focus on the technical side of payment operations, including transaction monitoring, operational controls, reconciliations, incident analysis, system integrations, and coordination with internal teams and external partners.

This opportunity is ideal for professionals with experience in banking, card operations, payment processing, payment service providers (PSPs), financial transactions, or similar technology-driven environments who enjoy working with data, systems, and processes.

Main responsibilities:

Monitor daily payment and card operations, including successful and failed transactions, onboarding, tokenization, settlement, billing, and related activities.
Perform daily operational controls and reconciliations between payment processors, operational platforms, and financial systems.
Investigate and resolve transaction discrepancies, settlement differences, data inconsistencies, failed transactions, refunds, and disputes.
Analyze transaction, authorization, settlement, billing, and financial data to identify risks, errors, and process issues.
Perform root cause analysis for incidents affecting payment services, card operations, and related integrations.
Coordinate issue resolution with external vendors, processors, card issuers, and service providers.
Translate business needs into functional and technical specifications for payment-related projects.
Support technical QA testing plans in cooperation with IT and other departments.
Document processes, change requests, technical solutions, and system integrations.
Support Finance with issuer-related data, daily reporting, and end-of-day processor reporting.
Support Customer Service by validating information related to refunds, failed transactions, and disputes.

What we expect

Bachelor's degree in Finance, IT, or a related field.
2–3 years of experience in banking, card operations, payment processing, payment service providers (PSPs), or a similar environment.
Experience with card issuing is a strong advantage.
Basic understanding of IT environments, infrastructure, and system integrations.
SQL and data analysis skills are considered an advantage.
Good understanding of payment standards and financial transaction flows.
Knowledge of transaction lifecycle processes: authorization, clearing, and settlement.
Experience with reconciliation processes and operational controls.
Experience working with platforms that generate, import, and export transaction-related data.
Experience in fraud management is a plus.
Excellent command of English & Bulgarian, both written and spoken.

Key competencies:

Strong analytical and problem-solving skills.
Accuracy and attention to detail.
Ability to prioritize and manage time effectively.
Proactive and result-oriented mindset.
Good organizational skills and ability to work independently.
Effective communication with different stakeholders.
Accountability and commitment to deadlines.
Openness to innovation and continuous improvement.

What we offer

Flexible work environment.
20 days annual leave plus 2 additional days.
Transportation allowance.
€102.36 monthly food vouchers.
Additional health insurance and life insurance.
Birthday, Easter, and Christmas bonuses.
Family Caregiver Leave – 5 business days at 100% pay.
Employee Assistance Program providing psychological, financial, and legal consultations.
Maternity and paternity leave allowance.
High level of autonomy, ownership, and independence.

Equal Opportunity

Pluxee Bulgaria is an equal opportunity employer. We welcome applications from all qualified candidates and are committed to creating an inclusive workplace. We encourage people with disabilities to apply and will provide reasonable accommodations throughout the recruitment process and employment.

If this opportunity matches your experience and interests, we would be happy to receive your application in English. Only shortlisted candidates will be contacted.

Why join Pluxee?

Join an inclusive team

Work at the heart of the community alongside 5,000 experts across 29 countries - we embrace diversity and value uniqueness, fostering a workplace where everyone can thrive.

Turn inspiration into possibility

Get space to try new ideas, experiment and move the world of work forward as you bring new digital experiences - and moments of connection - to millions of people.

Make a positive impact

Touch millions of lives and create meaningful change for people and the world we share, supporting our commitments to diversity, sustainability, and local economies.

Grow with us

Get support you need to take meaningful steps in your career, whether you're performing your work/life balance or learning new skills.