JOB SUMMARY
The Catering Delivery position is responsible for suggesting, serving, and when needed, delivering and setting up food and beverages to guests utilizing the TueGo or Catering Delivery Service.
ESSENTIAL DUTIES AND RESPONSIBILITIES
• Provide each guest with a friendly welcome and farewell to ensure a positive, memorable experience and repeat business
• Answer the phone and assist with answering guests’ questions in a friendly, courteous manner.
• Guide guests through food, beverage, catering, and promotional menus.
• Collect appropriate information needed to process the TueGo/Catering order including name, location of delivery, phone number, etc.
• Write down and repeat back guests’ orders. Accurately input orders at the MICROS.
• Package orders according to Ruby Tuesday recipes ensuring that all needed and requested items are included.
• Ensure the highest quality preparation and presentation of food and beverage items.
• Present an accurate guest check, accept payment, and quickly complete the transaction.
• Complete specific side work and station maintenance. Maintain the organization of TueGo, Catering, and Delivery materials.
• Direct guests with large catering orders to the Ruby Tuesday Catering Team.
• Deliver and set-up catering orders by the specified timeframe.
• Other responsibilities as assigned.
QUALIFICATIONS
- High School Diploma or High School equivalency preferred.
- Flexible and long hours required at times.
- Ability to stand frequently, exerting up to 50 pounds as needed.
- Able to operate: coffee maker, POS system, microwave, computer, copier, telephones, knives, ovens, bread slicer, and cell phone.
- Ability to reach overhead, carry catering cooler bags, handle hot and cold beverages, bend below the waist, crouch and communicate intentions to co-workers.
- Have and maintain a valid driver’s license, reliable transportation, and auto liability insurance for the purpose of delivering catering orders.
PHYSICAL REQUIREMENTS
This position requires regular attendance; requires the ability to stand or walk for hours at a time; frequently required to hear, speak, walk, crawl, climb, stand, reach, bend, balance, kneel, stoop, lift and carry items up to 50 lbs.; requires ability to tolerate significant changes in temperature, and frequent immersion of hands in water and cleaning or sanitizing solutions. Specific vision abilities required by this job include, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
