Certification Manager, Educational Services

Job Description

Summary

The Axis Communications Academy empowers physical security industry professionals to design, install, and configure industry-leading video surveillance solutions. Our educational services are comprised of classroom-based training and online modules, with more than 6,000 Axis partners and customers trained annually. The individual filling this role will be responsible for the strategy, governance, administration, and continuous improvement of the organization's professional certification program. This is an on-site position based in Chelmsford, MA.

What you’ll do here as Certification Manager, Educational Services?

• Manage the lifecycle of certification programs from concept through launch, maintenance, and retirement

• Define certification standards, policies, governance, and operational procedures

• Ensure certifications align with channel, customer, and organizational objectives

• Manage both virtual and in-person certification testing operations

• Partner with subject matter experts to align exam question banks and local scenario-based assessments

• Align certification standards with industry best practices and accreditation requirements where applicable

• Manage certification workflows, enrolment rules, exam delivery, reporting, and learner records

• Partner with IT and Academy stakeholders to support system enhancements

• Support data governance and certification record management

• Own digital badging operations through credentialing platforms

• Develop and manage certification pathways for candidates seeking certification without course attendance

• Define recertification requirements and renewal pathways

• Develop continuing education frameworks that recognize instructor-led training, eLearning, workshops, and other approved initiatives

• Provide regular certification program updates to Academy, sales, and executive stakeholders

• Establish certification KPIs and success metrics

• Forecast certification budgeting and vendor management

Who are we looking for/Who are you?

• Project and program management

• Strong in analytical and critical thinking

• High attention to detail, with ability to multi-task and prioritize workload

• Excellent written and verbal communication, with ability to convey both details and big picture

• Organized and excellent time management skills

• Team-oriented, yet also a self-starter

• Obtaining an Axis certification will be required post-hire

We'd love to hear that you have/are:

• Bachelor’s degree in business, technology, learning and development, or related field

• Experience analyzing certification metrics and reporting program outcomes

• 3+ years of experience managing certification, training, or learning programs preferred

• Experience with Learning Management Systems and certification platforms preferred

Physical demands

The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Physical Demands:  Employee is occasionally required to lift 20-25 lbs.

• Expected travel time for this position is 25%.

Target Salary:

The approximate pay range for this role is $110K-$120K. Please note that the pay range provided is a good faith estimate for the position at the time of posting. Actual compensation will be dependent on factors, including but not limited to, the individual's qualifications, experience, knowledge, skills, and abilities, as well as physical work location within the state.

Type of Employment

Permanent Employment

Posting End Date

2026-07-26

Certain roles at Axis require background checks, which means applicable verifications will be done in these recruitments. Notice will be provided before we take any action.

About Axis Communications

We enable a smarter, safer world by creating innovative solutions for improving security and business performance. As a network technology company and industry leader, we offer solutions in video surveillance, access control, intercom, and audio systems, enhanced by intelligent analytics applications.

With around 6000 committed employees in over 50 countries, we collaborate with partners worldwide. Together, we thrive in our friendly, open, and collaborative culture and inspire each other to think beyond the expected. United by our commitment to inclusion, diversity, and sustainability, we consistently seek to develop our skills and way of working.

Let´s create a smarter, safer world

For more information about Axis, please visit our website www.axis.com.

Listen to Get To Know Axis – Podcast