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Posted 1w ago

Cheques Processing Manager

@ HSBC
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Dhanmondi, Dhaka, Bangladesh
OnsiteFull Time
Responsibilities:managing operations, coaching staff, ensuring compliance
Requirements Summary:Bachelor's degree (business preferred), strong communication and time-management, MS Office/Excel proficiency, knowledge of central bank guidelines and internal controls, team coaching and operational risk awareness.
Technical Tools Mentioned:Microsoft Excel, Microsoft Office
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Job Description

Principal Accountabilities

 

  • Manage the Customer touch Points strictly as per SLA with reduced error rates
  • Ensure the highest level of support to meet on-going business needs. To ensure Business Continuation during contingency situations
  • Setting new standards in customer service and operational efficiency
  • To better understand & implement the needs and requirements of the internal customers
  • To act as the secondary checkpoint for ensuring local & group AML guidelines.
  • Provide daily MI for onward submission to stakeholders and internal customer for business forecast.
  • Demonstrates a strong commitment to coaching and developing the team towards continual performance improvement
  • Enhance staff retention and implement active Talent Management and ensure continuous development of succession plans.
  • Contribute towards staff development, morale and uninterrupted processing.
  • Ensure meeting HSBC internal control standards in line with group policy and maintain awareness of operational risk and minimize the likelihood of its occurring.
  • Ensure the timely implementation of internal and external audit points together with any issue raised by auditors.
  • Contribute to maintaining a high level of efficiency, productivity and accuracy in processing in order to contribute in maximizing the bank’s profit and minimizing the cost.

 

Experience, Skills and Qualifications

 

  • Bachelor’s degree from a public/private university preferably from Business background
  • Strong communication (written and verbal), interpersonal and time management skill; ability to learn quickly and to work within tight time frame
  • Good command in MS Office packages, especially in MS Excel
  • Basic knowledge on Central Bank’s guidelines/circulars, internal control requirements, and core banking operations along with HUB Knowledge will be added advantage.