Client Experience Support – Billing Team Member
Doneverse | Full-Time | Remote | PST Timezone Preferred
Help clients stay on top of their accounts, payments, and billing.
Doneverse is looking for a Client Experience Support – Billing Team Member to join our Client Experience Team. In this role, you’ll be a key point of contact for Founders, helping them navigate billing, payments, invoices, account balances, and payment-related concerns.
We’re looking for someone who is detail-oriented, financially accurate, customer-focused, and confident handling sensitive billing conversations.
What You’ll Do
- Respond to billing and account inquiries through live chat, email, and phone
- Process payments and manage invoices, account updates, billing records, and related administrative tasks
- Monitor outstanding balances and follow up on overdue payments
- Assist with payment plans, credits, refunds, billing adjustments, and account reactivations
- Investigate billing discrepancies and payment concerns, resolving issues or escalating them when needed
- Keep clients informed throughout the resolution process
- Identify recurring billing issues and payment risks before they become bigger problems
- Work with internal teams to improve billing processes and reduce recurring issues
- Maintain accurate, confidential client and financial records while following established processes and SLAs
What We’re Looking For
- 1–2 years of experience in billing, accounts receivable, accounts administration, customer support, or a related role
- Hands-on experience with invoices, payments, outstanding balances, refunds, credits, or account adjustments
- Experience using CRM, billing, payment processing, or ticketing systems
- Strong numerical and analytical skills with exceptional attention to detail
- Excellent written and verbal communication skills
- Confidence discussing payment requirements, outstanding balances, and billing concerns with clients
- Strong problem-solving and discrepancy-investigation skills
- Highly organized and able to manage multiple priorities and deadlines
- Comfortable working independently in a remote environment
- Strong technical aptitude and ability to quickly learn new systems and platforms
- High level of integrity and discretion when handling financial and client information
You’ll Thrive in This Role If You
- Naturally spot errors and inconsistencies before they become problems
- Can handle difficult billing conversations with professionalism and empathy
- Enjoy solving problems rather than simply passing them along
- Are comfortable working with numbers, systems, and detailed account information
- Take ownership of client concerns from inquiry through resolution
- Balance accuracy, speed, and excellent client service
Tools & Systems
Experience with CRM and billing platforms, payment systems, ticketing/inbox management tools, Slack, Zoom, and Google Workspace is highly valuable.
Important Details
Ready to make a real impact?
If you’re someone who combines financial accuracy, strong client communication, and a proactive problem-solving mindset, we’d love to hear from you.
Apply now and join Doneverse’s Client Experience Team.