At VCA, we know that we couldn’t have grown into the company we are today without all of our hardworking, talented employees! We value all our employees and we want you to stick around! Career growth and professional development is important, so we want to provide you with opportunities to take on new and exciting roles within VCA!
Take a look at the new openings and apply to those that you feel suit you best! Thanks for interest in continuing your career with VCA!
VCA Highlands Ranch Animal Emergency & Specialty Center is seeking a full-time Client Service Representative to join our growing team. We are a busy full service hospital open 24/7 in Highlands Ranch.
We offer a flexible schedule of four 10hr shifts per week.
Hourly rate starts between $17.50-$19.50 depending on experience in the veterinary field.
ESSENTIAL FUNCTIONS:
- Customer service functions, including: greeting visitors, answering telephones, and guiding clients and their pets to exam rooms
- Liaison between client and medical team
- Scheduling and confirming appointments
- Placing outbound calls for follow-ups and reaching out to prospective clients
- Presenting and explaining fees, including processing payments
- Recommending, selecting, and obtaining products and services, including prescriptions
- Screening emergency patients and incoming specialty patients.
- Managing medical records, charts, reports and correspondence
QUALIFICATIONS:
• At least one year of proven past experience helping customers
• High School Diploma/GED or equivalent
• Excellent listening and communication skills
• Compassion for pets and people—as well as awareness and understanding of others’ reactions
• Proven decision-making skills to choose the most appropriate course of action
• The ability to integrate new information into problem-solving
• Proficiency in Microsoft Office
• Willingness to work non-traditional hours, including nights, weekends and holidays
• The ability to lift up to 40 lbs. and be exposed to hazards associated with pets such as allergies, contagious diseases, noises, odors, bites, scratches, and animal waste
BENEFITS:
After 30 days of full-time employment we offer a comprehensive benefits package, including, medical/dental/vision and paid vacation (for F/T employees only), paid sick time, 6 paid holidays per year, 401(k) with match, generous personal pet care discounts up to 75% off and more!
