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Posted 3y ago

["Client Service Representative","Client Service Representative"]

@ Mars Veterinary Health
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Brockton, Massachusetts, United States
$17-$20/hrOnsiteFull Time
Responsibilities:Greeting visitors, Scheduling appointments, Answering telephones
Requirements Summary:Customer service experience required; able to greet visitors, answer phones, schedule appointments; manage medical records; educate clients on animal care.
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Job Description

At VCA, we know that we couldn’t have grown into the company we are today without all of our hardworking, talented employees!  We value all our employees and we want you to stick around! Career growth and professional development is important, so we want to provide you with opportunities to take on new and exciting roles within VCA!  

Take a look at the new openings and apply to those that you feel suit you best!  Thanks for interest in continuing your career with VCA!

Client Service Representative

The team at VCA North Main Street is growing and we are looking for a special person to help our extraordinary front desk team make each client and pet's experience in our hospital the best it can be.
We’re looking for a personable yet highly professional “service extraordinaire” to join us in delivering our mission to our clients and their pets.

Candidates must be flexible, and able to work nights and Saturdays.

Customer Service experience is REQUIRED.

The Client Service Representative sets the tone for the practice as we build and maintain each customer's trust and confidence in our abilities.   The CSR is the pivot around which the hospital operates and is responsible for:
• Customer service functions, including: greeting visitors, answering telephones, and guiding clients and their pets to exam rooms.
• Scheduling and confirming appointments.
• Placing outbound calls for follow-ups and reaching out to prospective clients.
• Presenting and explaining fees, including processing payments.
• Recommending, selecting, and obtaining products and services, including prescriptions.
• Answering questions regarding products and services, including educating clients on general animal husbandry and non-medical pet care (i.e., heartworm prevention, housebreaking, and flea & tick control).
• Managing medical records, charts, reports and correspondence.
• Hospital maintenance (including removal of animal waste) and ensuring that facility is neat and clean at all times—both inside and outside.

Compensation: $17-20 per hour depending on prior experience.