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Mars Veterinary Health
Posted 3y ago

["Client Service Representative","Client Service Representative"]

Mars Veterinary Health
marsveterinary.comView all open roles
Hampton, Virginia, United States
OnsiteFull Time
Responsibilities
  • Greeting visitors
  • Answering telephones
  • Guiding clients and their pets to exam rooms
Requirements
  • One year of customer service
  • HS diploma
  • Strong communication
  • Willingness to work nontraditional hours
  • Ability to lift up to 40 lbs
  • Proficient in Microsoft Office
Technical tools mentioned
Microsoft Office

Job description

At VCA, we know that we couldn’t have grown into the company we are today without all of our hardworking, talented employees!  We value all our employees and we want you to stick around! Career growth and professional development is important, so we want to provide you with opportunities to take on new and exciting roles within VCA!  

Take a look at the new openings and apply to those that you feel suit you best!  Thanks for interest in continuing your career with VCA!

ESSENTIAL FUNCTIONS:

• Customer service functions, including: greeting visitors, answering telephones, and guiding clients and their pets to exam rooms
• Scheduling and confirming appointments
• Placing outbound calls for follow-ups and reaching out to prospective clients
• Presenting and explaining fees, including processing payments
• Recommending, selecting, and obtaining products and services, including prescriptions
• Answering questions regarding products and services, including educating clients on general animal husbandry and non-medical pet care (i.e., heartworm prevention, housebreaking, and flea & tick control)
• Managing medical records, charts, reports and correspondence

QUALIFICATIONS:

• At least one year of proven past experience helping customers
• High School Diploma/GED or equivalent
• Excellent listening and communication skills
• Compassion for pets and people—as well as awareness and understanding of others’ reactions
• Proven decision-making skills to choose the most appropriate course of action
• The ability to integrate new information into problem-solving
• Proficiency in Microsoft Office
• Willingness to work non-traditional hours, including nights, weekends and holidays
• The ability to lift up to 40 lbs. and be exposed to hazards associated with pets such as allergies, contagious diseases, noises, odors, bites, scratches, and animal waste

BENEFITS:

We offer competitive compensation along with a comprehensive benefits package, including, medical/dental/vision and paid vacation (for F/T employees only), 401(k), generous personal pet care discounts and more!

About Mars Veterinary Health

Provides comprehensive veterinary medical care and pet health services.

Year founded
2007
Employees
70000
Industries
Veterinary ServicesPet Care
Activities
Veterinary medical carePet diagnostic testingAnimal health consultingVeterinary clinic operationsPreventative pet care
Organization type
Private
Subsidiaries
Banfield Pet HospitalBluePearl Specialty and Emergency HospitalsVCA Animal HospitalsAntech Diagnostics
Headquarters
US

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["Client Service Representative","Client Service Representative"]
Hampton, Virginia, United States
OnsiteFull Time
Mars Veterinary Health
Mars Veterinary Health: Provides global comprehensive veterinary care and hospital services.
1+ YOEOne year of previous customer service experience; high school diploma or GED; strong communication and listening skills; empathy for pets and people; ability to process payments; proficiency in Microsoft Office; flexibility for non-traditional hours; ability to lift up to 40 lbs.
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