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Posted 2y ago

["Client Service Representative","Client Service Representative"]

@ VCA Countryside Animal Hospital of Hamburg
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Hamburg, Michigan, United States
OnsiteFull Time
Responsibilities:greeting visitors, scheduling appointments, answering questions
Requirements Summary:Client-facing CSR duties including greeting visitors, scheduling and confirming appointments, handling phones, and assisting clients with products and services.
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Job Description

At VCA, we know that we couldn’t have grown into the company we are today without all of our hardworking, talented employees!  We value all our employees and we want you to stick around! Career growth and professional development is important, so we want to provide you with opportunities to take on new and exciting roles within VCA!  

Take a look at the new openings and apply to those that you feel suit you best!  Thanks for interest in continuing your career with VCA!

Client Service Representative

We are seeking an experienced Client Service Representative to join our team.
At VCA Countryside Animal Hospital of Hamburg, we take our mission statement – your pet’s health is our top priority and excellent service is our goal – very seriously.   With every opportunity, we aim to exceed each pet owner’s expectations.
We’re looking for a personable yet highly professional “service extraordinaire” to join us in delivering our mission who has open availability and is eager to work.

Why We Need You
As the face of VCA, the Client Service Representative sets the tone for the practice as we build and maintain each customer's trust and confidence in our abilities.   The CSR is the pivot around which the hospital operates and is responsible for:
• Customer service functions, including: greeting visitors, answering telephones, and guiding clients and their pets to exam rooms.
• Scheduling and confirming appointments.
• Placing outbound calls for follow-ups and reaching out to prospective clients.
• Presenting and explaining fees, including processing payments.
• Recommending, selecting, and obtaining products and services, including prescriptions.
• Answering questions regarding products and services, including educating clients on general animal husbandry and non-medical pet care (i.e., heartworm prevention, housebreaking, and flea & tick control).
• Managing medical records, charts, reports and correspondence.
• Hospital maintenance (including removal of animal waste) and ensuring that facility is neat and clean at all times—both inside and outside.
 
We offer competitive compensation and great benefits for eligible employees, including medical/dental, generous personal pet care discounts and more!