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Posted 2y ago

["Client Service Representative","Client Service Representative"]

@ VCA Charles Towne Animal Hospital
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Charleston, South Carolina, United States
OnsiteFull Time
Responsibilities:greeting visitors, scheduling appointments, answering phones
Requirements Summary:Front desk client service, greet visitors, answer phones, schedule appointments, process payments, educate clients, maintain records; HS diploma; 1+ year customer service; MS Office proficiency; ability to lift 40 lbs; schedule flexibility.
Technical Tools Mentioned:Microsoft Office
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Job Description

At VCA, we know that we couldn’t have grown into the company we are today without all of our hardworking, talented employees!  We value all our employees and we want you to stick around! Career growth and professional development is important, so we want to provide you with opportunities to take on new and exciting roles within VCA!  

Take a look at the new openings and apply to those that you feel suit you best!  Thanks for interest in continuing your career with VCA!

Client Service Representative

VCA Charles Towne Animal Hospital, located in beautiful Charleston SC, is seeking to hire a full-time Client Service Representative to join our amazing team.  If you are dedicated to improving the lives of our clients and their wonderful pets, have a positive outlook, and are caring and compassionate – we need you! 


At VCA Charles Towne, our priority is to give our clients an exceptional client experience and the highest quality medicine possible for their pets.  We strive to treat each of our patients as if they were our own.  As the first contact a client has with the hospital, the receptionist sets the tone for the practice as we build and maintain each customer's trust and confidence in our abilities.  We’re looking for a team member to join us in delivering our mission to our clients and their pets.

ESSENTIAL FUNCTIONS

• Customer service functions, including: greeting visitors, answering telephones, and guiding clients and their pets to exam rooms
• Scheduling and confirming appointments
• Placing outbound calls for follow-ups and reaching out to prospective clients
• Presenting and explaining fees, including processing payments
• Recommending, selecting, and obtaining products and services, including prescriptions
• Answering questions regarding products and services, including educating clients on general animal husbandry and non-medical pet care (i.e., heartworm prevention, housebreaking, and flea & tick control)
• Managing medical records, charts, reports and correspondence

QUALIFICATIONS:
• At least one year of proven past experience helping customers
• High School Diploma/GED or equivalent
• Excellent listening and communication skills
• Compassion for pets and people—as well as awareness and understanding of others’ reactions
• Proven decision-making skills to choose the most appropriate course of action
• The ability to integrate new information into problem-solving
• Proficiency in Microsoft Office
• Willingness to work non-traditional hours, including nights, weekends and holidays
• The ability to lift up to 40 lbs. and be exposed to hazards associated with pets such as allergies, contagious diseases, noises, odors, bites, scratches, and animal waste.

BENEFITS:
We offer competitive compensation along with a comprehensive benefits package, including, medical/dental/vision and paid vacation (for F/T employees only), 401(k), generous personal pet care discounts and more!