ABOUT DLS
Diagnostic Laboratory Services, Inc. (DLS) is Hawaii’s largest locally owned and operated clinical and anatomic pathology laboratory. DLS is proud to serve the communities of Hawaii, Guam and Saipan and utilizes state-of-the-art testing and value-based informatics to promote optimal patient care to positively impact patient lives.
SCHEDULE
Regular Part-Time (20-29 hours)
Must be available Friday, Saturday, and Sunday from 6:00 am to 4:00 pm (for 8 hour shifts).
Must be flexible with schedule changes to meet operational needs.
HIRING RANGE
$19.50 to $24.77 per hour
Actual pay commensurate with experience
JOB SUMMARY
Promotes positive company relationships with patients, clients and the public through prompt, accurate and courteous resolutions of all telephone and other inquiries. Identifies pre-analytical as well as post-analytical problems that may adversely affect test performance and/or results and notifies the appropriate department management and/or client. Performs clerical activities and responds to clients’ requests for laboratory services. Discusses and recommends to management any laboratory activities affecting the section.
DUTIES AND RESPONSIBILITIES
Responds to and resolves client and patient laboratory inquiries and requests via telephone, email, in writing or in person. (45%)*
Responds to incoming requests and questions from clients via phone, email and/or fax.
Assists internal and external customers with questions, concerns, problems, etc.
Receives requests for phlebotomy services and dispatches phlebotomists as needed.
Reviews, reads off results, prints and distributes laboratory reports to patients and clients.
Works with all departments regarding test additions and cancellations.
Notifies the necessary pathology team, pathologist(s) and resident(s) of pathology procedures within the hospitals.
Assists with training of peers as needed.
Researches TIQs (test in question) and/or problems/concerns and relays test and/or client information as appropriate. (15-20%)*
Troubleshoots and or coordinates resolutions as applicable.
Notifies Marketing and/or department management teams of system problems when indicated.
Enters laboratory orders received by Patient Service Centers (PSC) or clients into the Laboratory Information System (LIS). (15%)*
Maintains and monitors the department user interface (UI) as assigned. (10%)*
Contributes to researching Reference laboratory tests and assists with the updating and maintaining of the reference lab test directory. (10%)
Supports operations as required. (5%)
Evening shift: Utilizes company vehicle to perform specimen collections at Nursing Home facilities and delivers specimen to Central Laboratory or QMC PB Laboratory.
Performs collections from patients by venipuncture, finger sticks or other skin puncture techniques.
Performs accessioning.
Pathology: Prepares reference laboratory packages for shipping per IATA guidelines.
Prepares requisitions with guidance of ordering providers. Packs samples per IATA guidelines and creates shipping labels as necessary.
Receives samples returned from reference laboratory.
Utilizes laboratory information system to track reference laboratory samples.
Performs other duties as required.
Job expectations:
Demonstrates clear, audience-focused and effective communication with Aloha.
Reads, interprets and writes documents, such as policies, standard operating procedures and reports.
Creates a positive work culture and environment. d. Models organizational values and contributes to quality improvements to support innovation.
Builds collaborative relationships with teammates: shares ideas, supports others to achieve goals and has each other’s backs.
Follows all safety and health regulations and works in accordance with DLS safety policies and procedures to ensure a safe and secure working environment.
Provides excellent customer service to our internal and external customers with compassion and respect.
Maintains and values the importance of attendance at work.
Stays current on information and requirements to perform the job while embracing continuous learning to improve skills and knowledge.
Maintains a high level of confidentiality of information.
Uses sound judgement, analytical skills and innovation while problem solving and takes appropriate and timely actions.
Demonstrates flexibility and adaptability by adjusting to shifts in priorities, demands, and procedures.
JOB DEMANDS
Typical Physical Demands:
Simple grasping.
Requires corrected vision to normal range.
Able to identify and distinguish colors.
Able to talk and hear up to eight (8) hours continuously.
Able to sit, use PC and talk on the phone up to seven (7) hours continuously.
Able to walk, stand, or bend up to one (1) hour intermittently.
Able to lift, carry, push or pull supplies up to thirty-five (35) pounds occasionally.
Able to wear personal protective equipment (PPE) such as lab coats, gloves, face shields, respirator, etc.
Typical Working Conditions:
Work environment includes conditions common to administrative offices and hospital/laboratory environment, including working around or indirectly with biohazardous materials, potentially hazardous chemicals and patients with communicable diseases. Potential for inadvertent skin, eye, mucous membrane, or parenteral contact with blood or other infectious materials.
Generally works in an indoor, air-conditioned area.
QUALIFICATIONS
Education:
Required:
Associate degree from an accredited college or university (High school diploma plus two (2) years customer service or work with public experience may substitute for an Associate degree).
Preferred:
Bachelor's degree from an accredited college or university.
Experience:
Required:
Two (2) years patient care, customer service or equivalent public contact experience.
Preferred:
Clinical laboratory experience.
Skills:
Required:
Ability to communicate effectively in English, in both verbal and written form.
Ability to manage and learn various computer applications/software.
Familiar with various types of cellular phones and PC models and software applications.
Working knowledge of general office equipment such as copiers, facsimile machines, etc.
Excellent customer service skills.
Proficient in Microsoft Office or similar software.
Other Qualifications:
As applicable:
If performing phlebotomy: A valid driver's license and current acceptable abstract will be required.
Equal Opportunity Employer/Disability/Vet
