Fin is the AI Customer Agent company on a mission to help businesses provide perfect customer experiences.
Our AI Agent Fin is the highest-performing AI Customer Agent on the market today, enabling businesses to deliver impeccable, always-on customer support across the customer journey – from service, to sales, to ecommerce. Powered by our own AI models, Fin resolves complex customer issues end-to-end across every channel, with minimal set-up and integration. Fin can also be combined with our natively integrated Intercom help desk for one single system that is designed to meet the needs of modern day support teams.
Founded in 2011, Fin became one of the fastest growing companies and remains one of the largest private software companies in the world with nearly 30,000 global businesses using our products to transform their customer support. Driven by our core values, we push boundaries, build with speed and intensity, and relentlessly deliver incredible value to our customers.
What's the opportunity?
Fin is transforming customer service through AI, helping businesses deliver fast, accurate, and reliable support at scale. Trust is foundational to that mission.
The Cloud Security team is responsible for protecting the platforms that power Fin. We partner closely with infrastructure and product engineering teams to secure cloud environments, detect emerging threats, respond to incidents, and build the security foundations that enable teams to move quickly with confidence. The team owns critical cloud security capabilities including detection engineering, cloud security monitoring, incident response, cloud security controls, and the security tooling that protects Fin's production environments. The team is responsible for securing the cloud platforms and production systems that underpin every Fin customer interaction.
The mission of the team is to help Fin build and operate trusted AI-powered customer service experiences by making security a natural part of how our cloud platforms, production systems, and engineering workflows are designed, deployed, and operated. As Fin continues to expand its capabilities and adoption, you'll help define how cloud security evolves alongside increasingly sophisticated systems and threat models. We're taking an AI-first approach to security, investing in areas such as AI-assisted detection engineering, automated investigations, continuous monitoring, and emerging defensive capabilities to help meet an evolving threat landscape.
What will I be doing?
- Design and implement secure cloud architectures across our AWS environments.
- Build and maintain protective and detective controls that improve visibility into threats across our cloud environments.
- Develop detection engineering capabilities that identify attacker behaviour and reduce time to detection and response.
- Lead cloud security investigations and incident response activities in partnership with engineering teams.
- Participate in a shared on-call rotation and help coordinate containment, remediation, and recovery efforts during security incidents.
- Build automation that improves the scalability, reliability, and effectiveness of security controls.
- Partner with infrastructure teams to embed security into cloud platforms, infrastructure-as-code workflows, and engineering practices.
- Develop and improve cloud security standards, guidance, and best practices across Fin.
- Drive security initiatives from problem definition through design, implementation, and measurable outcomes.
- Assess emerging threats to cloud environments and help evolve our defensive capabilities.
- Help shape Fin's AI-first approach to security, including AI-assisted detection, automated investigations, continuous monitoring, and emerging defensive capabilities.
- Support the secure adoption of AI-assisted software development tools and engineering workflows.
What skills do I need?
- Proven experience in cloud security, security engineering, detection engineering, or a closely related field.
- Strong experience securing and operating production AWS environments.
- Deep understanding of cloud security principles, modern attack techniques, and security best practices.
- Experience building or operating detection, monitoring, or threat detection capabilities.
- Hands-on experience investigating security incidents, leading technical investigations, and driving remediation efforts.
- Experience implementing security controls across cloud platforms and production environments.
- Strong programming skills and experience building automation, tooling, or operational workflows.
- Experience working with infrastructure-as-code practices and modern cloud-native technologies.
- Comfortable using modern AI-assisted development tools to improve productivity and engineering effectiveness.
- Ability to communicate security concepts clearly and collaborate effectively with engineering teams.
- A pragmatic approach to balancing security, customer impact, and engineering velocity.
Bonus skills & attributes
- Experience building detection engineering, threat hunting, or security operations capabilities at scale.
- Experience with cloud-native security platforms, CNAPP technologies, or large-scale cloud security monitoring.
- Experience applying AI to detection, response, threat analysis, or security operations workflows.
- Familiarity with AWS networking, identity, and cloud security patterns.
- Experience working across both large-scale SaaS environments and high-growth companies.
Benefits
We are a well treated bunch, with awesome benefits! If there’s something important to you that’s not on this list, talk to us!
- Competitive salary and equity in a fast-growing start-up
- We serve lunch every weekday, plus a variety of snack foods and a fully stocked kitchen
- Regular compensation reviews - we reward great work!
- Unlimited access to Claude Code and best-in-class AI tools; experimentation & building is encouraged & celebrated.
- Pension scheme & match up to 4%
- Peace of mind with life assurance, as well as comprehensive health and dental insurance for you and your dependents
- Flexible paid time off policy
- Paid maternity leave, as well as 6 weeks paternity leave for fathers, to let you spend valuable time with your loved ones
- If you’re cycling, we’ve got you covered on the Cycle-to-Work Scheme. With secure bike storage too
- MacBooks are our standard, but we also offer Windows for certain roles when needed.
#LI-Hybrid
Policies
Fin has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least three days per week.
We have a radically open and accepting culture at Fin. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization, our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. We respect personal opinion and expression on these topics on personal social platforms on personal time, and do not challenge or confront anyone for their views on non-work related topics. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our core values.
Fin values diversity and is committed to a policy of Equal Employment Opportunity. Fin will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other legally recognized protected basis under federal, state, or local law.
