• Own the development and maintenance of strong relationships with Clients, including a complete
• understanding of their goals and objectives,
• Be responsible for ongoing Client Team communication, engaging in proactive, ongoing
• communications to provide status, opportunities, manage expectations, and needs associated with
• achievement of Client’s project,
• Build and maintain client relationships by providing excellent customer service to both internal and
• external clients,
• Provide service support for accounts (handling service issues, invoicing questions and research for
• individual client requests),
• Ensure timely and successful delivery of the company services according to customer needs and
• objectives,
• Forecast and track key account metrics, accounts P&L, financial analysis and reporting,
• Drive peak performance and sales success across the accounts,
• Create, negotiate and close agreements,
• Develop key presentations to acquire new partnerships,
• Own and manage partner relationships with the objective to increase revenue and improve partnership,
• Manage and maintain accounts portfolio assets and information,
• Train key people as necessary and ramp up on business requirements and client expectations,
• Identify and develop new business opportunities with existing clients for potential growth attainment,
• Contribute to ongoing business development, marketing and sales efforts,
• Manage customer travel, including visa process.