Farouk Systems is a global leader in the professional beauty industry, renowned for its high-quality hair care products and innovative technologies. We are currently undertaking a significant and exciting initiative to upgrade our core SAP ECC 6.0 environment to SAP S/4HANA Public Cloud, thereby seamlessly integrating with our B2B and B2C customers. 

Position Summary:

We are seeking a motivated and detail-oriented entry-level Computer Support / IT Security Analyst to join our IT team. This role will provide first-line technical support while assisting in maintaining and securing the organization’s IT systems, networks, and data. The ideal candidate will have a foundational understanding of IT systems, strong problem-solving skills, and an interest in cybersecurity best practices.

Key Responsibilities:

Computer Support (Help Desk / End-User Support)

• Provide Level 1 technical support for desktops, laptops, mobile devices, and business applications
• Respond to service desk tickets and troubleshoot hardware, software, and network issues
• Install, configure, and maintain operating systems, applications, and peripherals
• Assist users with password resets, system access, and account management (Active Directory)
• Document issues, resolutions, and processes in the ticketing system
• Support onboarding and offboarding activities (device setup, account provisioning)

IT Security Support

• Assist in monitoring security tools such as antivirus, endpoint protection, and SIEM systems
• Support vulnerability scanning and patch management activities
• Help enforce security policies, standards, and procedures
• Identify and report potential security incidents or suspicious activity
• Participate in user access reviews and identity/access management processes
• Assist with basic compliance efforts (e.g., audit support, documentation, evidence gathering)

System & Network Support

• Support basic network troubleshooting (connectivity, VPN, Wi-Fi)
• Assist with system updates, backups, and routine maintenance tasks
• Monitor system performance and escalate issues as needed

Required Skills and Qualifications:

• Bachelor’s degree in Information Technology, Computer Science, Cybersecurity, or related field (or equivalent combination of education and hands-on experience)

Technical Skills:

Basic knowledge of:

• Windows operating systems and Microsoft 365
• Networking fundamentals (TCP/IP, DNS, DHCP)
• Active Directory / user account management
• Endpoint security concepts (antivirus, firewalls, patching)

Familiarity with:

• Ticketing systems (e.g., ServiceNow, Jira)
• Remote support tools
• Basic scripting (PowerShell or similar) is a plus

Soft Skills:

• Strong problem-solving and analytical skills
• Excellent communication and customer service orientation
• Ability to prioritize tasks and manage multiple requests
• Attention to detail and commitment to security best practices

Preferred Qualifications:

• Internship or hands-on experience in IT support or cybersecurity

Industry certifications such as:

• CompTIA A+
• CompTIA Security+
• Network+

• Exposure to cloud platforms (Microsoft Azure, AWS)
• Awareness of cybersecurity frameworks (NIST, ISO 27001)

Working Conditions:

• Office environment
• May require occasional after-hours support or on-call rotation
• Interaction with cross-functional teams and end users across the organization