This is a contract with the potential of a permanent position based in Hoffman Estates, IL. We are unable to consider C2C or H1B.
This role blends hands-on technical support and some systems work (primarily macOS and SaaS tools like Google Workspace, Jamf, Okta, Zoom) with the finesse required to support C-suite leaders and sensitive environments.
While experience with Lab Information Systems SW experience (Specifically Orchard / Clinisys software and associated Lab Equipment) would be an immediate "knock-in" for us, it is not required. What is required is a polished, service-minded IT Support Engineer to support our Hoffman Estates team.
You’ll be responsible for ensuring a seamless experience across devices, AV systems, collaboration tools, and SaaS platforms. From onboarding new team members to running executive all-hands meetings without a hitch, you’ll be the local face of IT—proactive, calm under pressure, and committed to operational excellence.
They a mission-driven company operating in a HIPAA-regulated space, so attention to detail and discretion are essential.
What You’ll Do
- Administer and support Google Workspace, Zoom, Slack, Orchard Software and other core SaaS tools, including user provisioning and access management.
- Deliver in-person support at our Hoffman Estates office, resolving hardware, software, and connectivity issues with professionalism and empathy.
- Provide executive-level support, ensuring devices, meetings, travel tech, and day-to-day systems are reliable, secure, and responsive.
- Set up, configure, and maintain employee laptops (primarily macOS), ensuring compliance through tools like Jamf or similar MDM platforms.
- Support and maintain AV systems and Zoom Rooms for hybrid meetings, events, and executive communications.
- Manage onboarding and offboarding tasks, including equipment provisioning, account setup, and welcome orientation.
- Triage and resolve IT tickets via help desk systems, Slack, Zoom, and email—prioritizing clarity, speed, and accountability.
- Collaborate with IT and Security on automation, process improvements, and internal documentation to enhance the employee tech experience.
- Ensure all support activities comply with HIPAA, SOC 2, HITRUST, and internal security standards.
What We’re Looking For
- 2-3 years of experience in IT systems support, preferably in a SaaS or fast-paced hybrid environment.
- Experience with Orchard Lab Information Systems Software and Associated Lab Equipment is preferred but not required.
- Strong knowledge of macOS and Apple hardware troubleshooting.
- Experience with Google Workspace, Zoom, and cloud-based collaboration tools.
- Hands-on experience supporting AV equipment and Zoom Room configurations.
- Familiarity with Jamf or other Apple device management tools.
- Impeccable customer service and communication skills—especially when working with senior leaders.
- Strong organizational and prioritization abilities; able to work independently with minimal supervision.
- Clear understanding of IT operations within security-conscious environments (HIPAA, SOC 2, HITRUST).
