Overview:

The purpose of this role is to lead a contract management regime for Dublin Airport. Reporting into Performance Optimisation, the candidate will be responsible for driving performance, value add and value for money from service partners. The role leads a framework approach to the management of these contracts in partnership with local managers and the Procurement team to effectively manage contracts through their life cycle.

Qualifications:

• Minimum of 3 years’ experience in a similar position at a managerial level within a fast-paced environment.
• Experience in managing contracts and ensuring successful delivery of Service Level Agreements
• Experience with finance and budget management.
• Experience developing tender documents and the public procurement process.
• Demonstrated ability to build and manage relationships across multiple business functions.
• Experience of working with, managing, and influencing, management and stakeholders in large, complex organisations.
• Experience in process improvement and optimisation.
• Experienced negotiation and influencing skills.
• Experienced analytical, numeracy and reasoning skills.
• Experienced leadership and people management skills.
• Resilient, with the ability to work and deliver under pressure; handles conflict and ambiguity well.
• Third level qualification with relevant business content or equivalent business experience.
• May be required to assist with task forces from time to time.
• Committed to daa values & leadership standards.

Responsibilities:

• Develop and deliver the strategic plan for Dublin Airport contracts.
• Lead a contracts team to ensure contracts are set in line with strategic goals and are focused to meet targets for service quality and financial performance.
• Manage the performance and drive value for money from suppliers delivering over €16m* worth of services annually.
• Ensure the delivery of high service standards and value for money through contracted service partners.
• Design and roll out a framework/governance model for engagement and escalation and how internal Service Delivery Partner's operate alongside each other across the full journey.
• Develop and maintain tender requirements to ensure they are clear, target driven and measurable.
• Ensure that SLA’s, SOP’s, contingency plans, business continuity procedures and training plans are in place across all Contracts to deliver resiliency within the Covid environment and 24/7 airport operation.
• Develop, and deliver on, strategies for contracts including developing business strategies on what services should be insourced, outsourced, bundled, etc.
• Manage budget and costs by ensuring that all spend and changes to scope are negotiated to ensure best value.
• Benchmark against other airports, suppliers, and industries to ensure best practice and best value solutions are implemented by suppliers at Dublin Airport throughout the life cycle of each contract.
• Collaborate with daa Group functions including finance, legal, risk and insurance to align contract terms with daa Group requirements.
• Continuous improvement mindset.