Position Summary:
As a Senior Technical Consultant, candidate will be part of a shared support team that is responsible for resolution of incidents, requests, working on enhancement and development projects in SCM and Finance modules in support projects The role requires interaction with customer, requirement gathering, technical design, development, unit testing , deployment document and support. . The position also has the responsibility for researching, providing root cause analysis of incidents.
Responsibilities:
- Independently work on Incident resolutions, enhancements and development projects in SCM and Finance.
- Interact with the client representatives for requirement gathering, understand the problem, and propose technical solution.
- Should be hands-on in coding, developing, scripting and documenting software specifications throughout the project life cycle.
- Should be able to quickly understand/adapt the customer’s custom process and document if required.
- Demonstrated ability to work in a team environment including ability to work collaboratively with business users.
- Resolve complex or previously unknown issues, requiring expert technical knowledge and business acumen.
- Create and maintain the technical knowledge base and standard operating procedures.
- Ability to communicate verbally and written with customers efficiently.
- Adhere to Response and Resolution SLAs strictly.
- Should be able to support Data Intensity customers’ production instances, support in debugging the issues and identifying the solution, pro-actively suggesting customers best practices
- Provide root cause analysis, fix resolution, implementation support, and continuous process improvement
Requirements:
- 9+ years of technical experience in Oracle E-Business Suite 11i/R12.1.X/R12.2.X SCM (OM, INV, PO), Financials (AP, AR, GL) and Manufacturing (WIP, BOM) Modules.
- Should have worked on Support Projects
- Must have hands-on development experience in most of Oracle development tool set - including SQL, PL/SQL, Oracle Reports, XML Publisher Reports, OAF, Workflow, Forms Personalization, Oracle Forms, Interfaces and Conversions. Knowledge of Shell Scripting & Python Scripting is desirable.
- Should have developed and customized RICE components like Reports, Interfaces, Conversions and Extensions as per client requirements.
- Should have technical experience in writing complex SQL queries and PL-SQL procedures /packages/functions with respect above modules.
- Should have professional experience in writing MD070, MD120 and relevant AIM Documents.
- Should have knowledge of ITIL framework working in Development and Support projects.
- Should have client management skills and ability to lead technical discussions in client meetings.
Flexible to work in 24*7 shift
