Fully remote part-time position processing employees benefit withholdings, working Monday through Friday (time of day to be determined). This position is hourly and nonexempt.
Duties
- Become proficient in retirement plan and flexible benefit plan contribution remittance processing to accurately allocate employee withholdings
- Process contributions with first with accuracy then with speed while maintaining accuracy
- Willingness to cross-train and expand skills and knowledge
- Maintain appropriate documentation of all client interactions
- Attend team, department, and company trainings
- Learn and apply applicable IRS code and DOL regulations applicable to retirement and flexible benefit plans (as appropriate)
- Reconcile payment amount and documentation
- Coordinate with Relationship Managers, Resolution Teams, Accounting, and other internal teams to resolve problems relating to information or payments
- Must meet or exceed required level of Key Performance Indicators (KPIs) in all measured areas
- Contribute to a positive, friendly, and helpful team environment
- Complete other projects as assigned by Team Lead, Supervisor, Director, or Vice President
- Be professional and articulate in both verbal and written communication
- Ability to assume responsibility and accountability for excellent service
- Be well-organized and self-motivated with the ability to prioritize tasks and meet deadlines. Will be required to meet production and accuracy levels.
- Be personable, highly motivated, hardworking and have a positive attitude
- Ability to resolve conflict
- Highly attentive to detail and accuracy
- Have strong computer skills including:
- Typing
- 10-key
- Microsoft Word
- Microsoft Outlook
- Microsoft Teams
- Microsoft Excel
- Experience with manipulating spreadsheets for file comparison and data import
- Ability to work well within a team
- Ability to quickly learn new systems and software applications
Education and Experience – Bachelor’s Degree or equivalent work experience preferred. Experience in benefit or related field preferred.
Physical Requirements – This position requires the employee to be seated the majority of the work time.
Note: The statements herein are intended to describe the general nature and level of work for the designated position. The statements are not a complete list of responsibilities, duties, and skills required of personnel so classified. Also, they do not establish a contract for employment, do not eliminate your “at-will” status in anyway, and are subject to change at the discretion of National Benefit Services, LLC.
