Coordinator, Research (Entry Level)

About EAB

At EAB, our mission is to make education smarter and our communities stronger. We work with more than 2,800 institutions to drive transformative change through data-driven insights and best-in-class capabilities. From kindergarten to college to career, EAB partners with leaders and practitioners to accelerate progress and drive results across enrollment, student success, institutional strategy, data analytics, and advancement. We work with each partner differently, tailoring our portfolio of research, technology, and marketing and enrollment solutions to meet the unique needs of every leadership team, as well as the students and employees they serve.

At EAB, we serve not only our partner institutions but each other—that's why we are always working to make sure our employees love their jobs and are invested in their communities. See how we've been recognized for this dedication to our employees by checking out our recent awards.

For more information, visit our Careers page.  

The Role in Brief:

Entry-Level Coordinator, Research Department

EAB is the leading global provider of research and advice to higher education and K-12 institutions, working with more than 2,800 colleges, universities, and school districts in the U.S., Canada, and Europe. Our research programs help executives at client organizations educate stakeholders, make research-informed decisions, and speed implementation of industry best practices.

As a Coordinator, you support our Research Department by connecting partners to our team of experts, ensuring processes are running smoothly, and meeting key deadlines.

As an integral member of the Research Operations team, the Coordinator will gain experience and expertise in business operations at EAB. The Coordinator will serve an important role both internally and externally as a liaison, information resource, and key point of contact.

This hire may be based in Washington, D.C.

Primary Responsibilities:

• Act as an internal and external liaison for EAB Research,


• Strategically maintain 5+ Research Advisory Expert executives’ calendars


• Collaborate across teams and divisions to provide high-quality, seamless customer service


• Support key moments in Expert executives’ workstreams including (but not limited to) presentation follow-up, survey collection, and virtual event support


• Work with operations team to manage schedules, content, speakers, session notes and materials, etc. for all continuous training work in Research


• Plays a key role in supporting and assisting with the onboarding process for new department hires


• Helps ensure accurate tracking of partner interactions and data integrity for Research Advisory Expert Executives


• Collaborate with team managers on department communications


• Make recommendations on best practices for process improvements to help operationalize efficiencies across the Research department


• Manage other administrative duties and special projects as needed

Basic Qualifications:

• Excellent academic record


• Bachelor’s Degree 


• Must possess at least two of the following:




• Customer service experience


• Experience working in a team environment


• Experience in an office setting


• Leadership experience 

Ideal Qualifications:

• Ability to work independently and autonomously


• Proven ability to meet and exceed internal and external customer expectations


• Proven ability to manage and troubleshoot basic technology platforms


• Attention to detail


• Solution-focused problem solving


• Experience developing personal organization tactics to meet business goals


• Proven experience managing multiple, competing priorities simultaneously


• Discretion with sensitive material and communications


• Interest in and willingness to experiment with AI tools to improve operational efficiency, streamline workflows, and support continuous process improvement


• Experience with Excel


• Commitment to embracing a continual learning environment and contributing to a dynamic and welcoming culture of fairness, authenticity, and belonging in support of EAB’s mission, values, and aspiration.

If you’ve reached this section of the job description and are unsure of whether to apply, please do! At EAB, we welcome new perspectives and learn from each other’s unique experiences. We would encourage you to submit an application if this is a role you would be passionate about doing every day.

Compensation: The anticipated starting salary for this role is $40,000 per year.

Benefits:

Consistent with our belief that our employees are our most valuable resource, EAB offers a competitive and inclusive benefits package. Our benefits currently include:

• Medical, dental, and vision insurance plans; dependents and domestic partners eligible


• 20+ days of PTO annually, in addition to paid firm and floating holidays


• Daytime leave policy for community service and flextime for fitness activities (up to 10 hours per month each)


• 401(k) retirement savings plan with annual discretionary company matching contribution


• Health savings account, healthcare and dependent care flexible spending account, and pre-tax commuter plans


• Employee assistance program with counseling services and resources available to all employees and immediate family


• Wellness programs including gym discounts, incentives to promote healthy living, and family access to the leading app for sleep, meditation, and relaxation 


• Fertility treatment coverage and adoption or surrogacy assistance


• Paid parental leave with phase back to work program for birthing and non-birthing parents


• Access to milk shipping service to support nursing employees during business travel


• Discounted pet health insurance coverage for dog and cat family members


• Company-provided life, AD&D, and disability insurance


• Financial wellness resources and membership in a robust employee discount program


• Access to employee resource groups, merit-based advancement, and dynamic professional growth opportunities

Benefits kick in day one; learn more at eab.com/careers/benefits.

This opening is not eligible for visa sponsorship at this time; EAB will thus consider candidates who possess U.S. work authorization that does not require employment-based visa sponsorship now or in the future.

At EAB, we believe that to fulfill our mission to “make education smarter and our communities stronger” we need team members who bring a diversity of perspectives to the table and are committed to fostering a workplace where each team member is valued, respected and heard.

To that end, EAB is an Equal Opportunity Employer, and we make employment decisions on the basis of qualifications, merit and business need. We don’t discriminate on the basis of race, religion, color, sex, gender identity or expression, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law.