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Luxoft is an IT consulting and software engineering services firm that provides bespoke technology solutions to external clients, often operating as a staff augmentation or professional services provider.

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Posted 5d ago

Core Support - Full Stack Engineer (.Net, JS, React)

@ Luxoft
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Chennai, Tamil Nadu, India
OnsiteFull Time
Responsibilities:triaging incidents, troubleshooting systems, maintaining runbooks
Requirements Summary:Bachelor's in CS/IT,5+ years supporting web applications,.NET Core API design,GraphQL,React/JavaScript,GitHub,strong communication and production support experience.
Technical Tools Mentioned:GraphQL, .NET Core, React, JavaScript, GitHub, Kibana, Dynatrace, CloudWatch, Grafana, Datadog, Docker, Kubernetes, GitHub Actions, HTML, CSS
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Job Description

Project description

As a Senior Full Stack Support Engineer, you will be responsible for Eyes on glass Monitoring, Triage & Incident Ownership, Troubleshooting & Restoration, Cross-Team Collaboration, Platform & Application Stack Awareness and Service Quality & Process Excellence.

Responsibilities

  • Triage & Incident Ownership
  • Perform rapid intake, triage, and prioritization of alerts, tickets, and incidents.
  • Act as Incident Owner during high-severity events, ensuring clear communication, timely updates, and swift restoration of service.
  • Maintain accurate, real-time incident timelines and post-incident documentation.
  • Troubleshooting & Restoration
  • Execute root-cause isolation across application, middleware, APIs, data, and infrastructure layers.
  • Use observability/monitoring tools (e.g., Kibana, Dynatrace, CloudWatch, Grafana) to correlate logs, metrics, and traces; identify anomalies, performance bottlenecks, and failure patterns.
  • Perform targeted mitigations, rollbacks, config fixes, and coordinate hotfixes to restore service quickly.
  • Cross-Team Collaboration
  • Engage with App Dev, DevOps, Database, Network, Security, QA, and vendor partners to drive efficient problem resolution.
  • Provide clear technical context, hypothesis-driven analysis, and evidence from monitoring tools to accelerate fixes.
  • Facilitate postmortems and continuous improvement actions.
  • Platform & Application Stack Awareness
  • Identify and recognize the application stack (UI-frontend, backend services, APIs, queues, databases, caches, containers, orchestration, networking) for each impacted service to quickly isolate the source of issues.
  • Maintain runbooks, service maps, and dependency diagrams to speed up diagnosis.
  • Service Quality & Process Excellence
  • Contribute to automation and self-healing routines (alert tuning, auto-remediation, playbooks).
  • Recommend monitoring gaps to improve observability

Skills

Must have

  • Bachelor's degree in computer science/information technology or related field
  • GraphQL (server + client)
  • 5+ years of experience in support of web applications, Advanced .NET Core API design.
  • 3+ years of experience in supporting JavaScript with React v18+ with modern patterns or equivalent experience
  • Software packaging and software release management using GitHub
  • Effective Communication (verbal + written)
  • Excel at triage or analysis of situations for production support

Nice to have

  • HTML, JavaScript, CSS
  • Git/GitHub Code Repositories
  • Datadog / Grafana (observability)
  • Docker / Kubernetes basics
  • Distributed system architecture
  • GitHub Actions / Advanced CI/CD

Other

Languages: English: C1 Advanced

Seniority: Senior