📍 UK – Office Based / Hybrid (where applicable)
📄 Full-time | Permanent
🏢 Credit Control Team
About the role
We’re looking for a proactive and customer‑focused Credit Controller to join our Credit Control team. Working as part of a larger team, you’ll be responsible for managing collections and customer relationships across a high‑volume ledger, supporting up to 5,000 live accounts with a monthly exposure of up to £15m.
Reporting to the Credit Control Manager / Head of Credit Management, your focus will be on maximising cash flow, reducing overdue debt, and resolving customer queries efficiently while maintaining positive client relationships.
What you’ll be doing
- Proactively contact customers via phone, email and other channels to maximise cash collection
- Minimise overdue and bad debt while maintaining excellent customer service
- Investigate and resolve customer payment queries quickly and effectively
- Identify root causes of issues and propose appropriate solutions
- Escalate unresolved queries through the correct internal channels to ensure timely resolution
- Accurately record all customer communications and transactions within company systems
- Ensure compliance with company policies and relevant legal and regulatory requirements
- Support the finance team and cashiers to ensure receipts and payments are processed accurately
What we’re looking for
- Strong customer service skills with a professional and calm approach
- Ability to listen, negotiate and communicate clearly with customers
- Good verbal communication skills and attention to detail
- Analytical mindset with the ability to identify issues and solutions
- Comfortable working in a fast‑paced, high‑volume environment
- Experience working with SAP (desirable)
- A collaborative team player with a positive attitude
