What we will offer you:
Culture: Join a supportive and inclusive work environment where collaboration, respect, and open communication are at the core of everything we do.
Competitive Compensation: We offer a highly competitive compensation and total rewards package, ensuring that your hard work and dedication are recognized and rewarded accordingly.
Flexibility: We understand the importance of work-life balance and offer various flexible schedules to help you manage your personal and professional commitments effectively.
Technology: Work with state-of-the-art tools and technologies that empower you to excel in your role and stay at the forefront of industry trends.
Employee Assistance Programs: We care about you! You and your family will have access to LYRA, an industry leading platform that provides comprehensive support and a myriad of resources to help support your physical, mental, financial, and social well-being.
Opportunity: A continuous focus on professional development with many opportunities for training and career growth.
Safety Focused: We care about you and have developed a 24/7 safety mindset that is showcased throughout every facet of the organization.
Customer Experience Representative (Advanced Support)
1-Year Contract | Remote | Full-Time Hours
As a Customer Experience Representative (Advanced Support), you'll support customers through time-sensitive and complex situations while coordinating with internal teams to ensure safe, reliable service. This remote role is ideal for adaptable problem-solvers who thrive in a fast-paced environment and enjoy making a meaningful impact on the customer experience every day.
We're looking for adaptable problem-solvers who thrive in a fast-paced environment, can confidently navigate multiple systems, and are comfortable working assigned schedules that include weekend coverage. If you're passionate about helping customers, solving complex challenges, and making a meaningful impact every day, we'd love to hear from you.
What You'll Do
- Serve as the primary point of contact for customer inquiries, service requests, and urgent situations, delivering a positive customer experience.
- Assess customer needs, provide accurate information, and resolve issues efficiently while managing customer expectations.
- Coordinate with dispatch, logistics, field operations, and other internal teams to ensure timely and effective service delivery.
- Navigate multiple systems simultaneously to manage orders, update accounts, and maintain accurate records.
- Identify, escalate, and support the resolution of complex customer concerns, emergencies, and potential safety issues.
- Build strong relationships with customers and colleagues while contributing to a collaborative, customer-focused team environment.
What You Bring
- 1+ year of customer service experience, preferably in a contact center, customer support, logistics, or operations environment.
- Strong problem-solving, communication, and customer service skills, with the ability to manage sensitive or complex situations professionally.
- Ability to multitask, prioritize effectively, and work confidently across multiple systems and applications.
- High attention to detail, sound judgment, and a collaborative approach to working with cross-functional teams.
- Proficiency with Microsoft Office applications; experience with CRM, billing, or dispatch systems is an asset.
- Availability to work assigned schedules that may include afternoon, evening, overnight, and weekend shifts. Schedules are provided in advance and are based on business needs.
- Fluency in Spanish is considered an asset.
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What Sets This Role Apart
- 1-year contract opportunity in a fully remote environment.
- Meaningful work that directly supports customer safety and service excellence.
- Exposure to multiple areas of the business, including customer service, operations, logistics, and safety.
- A collaborative team environment focused on problem-solving and continuous improvement.
- Full-time hours with flexible schedules assigned in advance, including weekend coverage based on operational needs.
- The opportunity to make a real impact during critical customer interactions.
The hourly rate for this position is $20.00 - $24.00 per hour.
(If Applicable) This role will be eligible for overtime pay once scheduled work week hours are met
Please note the compensation information shown above is a general guideline only. Pay rate is based on candidate skills, experience, and qualifications; the candidate’s geographical location; and market and business considerations.
Here at Superior Plus Propane, we are an equal opportunity employer committed to the inclusion and accommodation of all individuals; we welcome all qualified candidates to apply. If you have an accommodation need during the recruitment & selection process, we encourage you to connect with us at [email protected] to let us know how we can enhance your experience.
