Customer Program Manager - CEE
Location: Hungary
About the role: Customer Program Manager is the essential link between Customer, Sales, R&D, Factory, external partners, and other related departments in the whole project phase from order to delivery. Customer Program Manager manages multiple stakeholders and projects simultaneously, collaborating with intercontinental cross-functional teams and B2B customers. At BYD, Project and program management team consists of a team in Shenzhen and in Europe and UK.
Reports to: Customer Program Manager - CEE is part of the PM department and reports to the CPM Manager.
Key responsibilities:
· As the first contact window for customers, stationed overseas;
· Be responsible for visiting customers regularly, understanding customer needs, and following up customer demands until closing;
· Attend the design review meeting and supervise the discussion content of the design review;
· Promote the communication and material follow-up of customer-specified products or customer-supplied products;
· Grasp the market product demand and provide bidding support;
· Organize and plan customer satisfaction survey and problem feedback follow-up of order delivery, and assist the sales team to maintain customer relationship;
· According to request, manage overseas PDI rectification work, including coordinating PDI resources, inviting customers to inspect vehicles, organizing PDI workshop to deliver according to the plan, managing PDI rectification costs and other activities; lead the communication and coordination of the whole process of delivery plan and registration;
· Collect and compile major customer complaints and distribute internally for resolution;
· Lead the project near the clients from order to delivery and communication during several production stages, Design Review, FAT, PDI and Final Delivery to ensure the smooth delivery of the project;
Main duties:
· Act as communication point of contact for the customers assigned in the region.
· Develop a trusted, collaborative partnership with customers and PDI workshops.
· Transfer in efficient way all the requests from customers to BYD organization.
· Be responsible for planning Factory Acceptance Test involving all relevant stakeholders.
· Plan delivery key activities involving all the relevant stakeholders internal and external (customer, PDI workshop, on-board system suppliers, etc.).
· Be able to understand technical problems and solutions to be implemented to smooth communication between BYD and external stakeholders.
· Ensure all project documentation is accurate and properly uploaded into BYD system
· Project status reporting: open points tracking and risk analysis during the entire product development phase
· Work under time constraints to meet specific timelines and in a high pace environment.
· High level of proactivity is mandatory; be able to anticipate the project risks and activities.
· Work independently organizing visits on site to strengthen customer relationships, pre-inspection in production sites and to supervise PDIs activities in the region.
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Requirements & competencies:
· Minimum Bachelor Degree, technical background is preferred.
· Proven track record in the transport or automotive industry; 5-year experience is a must.
· Experience in cross-cultural management, client management and conflict management, strong sense of responsibility and ownership.
· Proactive and collaborative approach to problem solving.
· Strong leadership skills and creative thinking.
· Excellent time management and organizational skills, ability to work under pressure.
· Good command of local language(Hungarian) and English is essential, both written and verbal.
· Able to speak, read and write in Chinese (Mandarin) is an advantage.
· Computer knowledge and proficiency, including MS Office and MS Project.
· Able to travel on a regular basis to customers in CEE, and occasional travel to BYD offices in EU, BYD Hungary factory and China.
Our Purpose is to build a zero-emission future that reconnects humanity with nature and a World of clean air. We are looking for talent that connects with this mission and want to create positive impact by joining a diverse and dynamic team 🌏
